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Company Info
Rouss Consulting
Cape Town, WC, South Africa

Company Profile


Junior First Line Analyst - Service Desk

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Day to Day Duties

  • Always meet customer expectations
  • Communication internally and to customer should be on time.
  • Reflected in work logs.
  • Time management:
  • Lunch & breaks = 1 hour daily in total
  • Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
  • Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
  • Ticket Logging
  • Incident Management
  • Mailbox management

Essential Knowledge/Skills
  • A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
  • Good communicator with the user environment.
  • Dynamic but aware of the views and feelings of others.
  • Able to operate as a good team player.
  • Drive and Energy.
  • Has an analytical and logical ‘mindset’ when dealing with issues. 
  • Demonstrate clear purpose, enthusiasm and commitment.
  • Be able to use varying styles of communication to suit the occasion and the audience.
  • Suggest new ideas within the team.
  • A high command of the English language both written and verbal is essential.
  • Self-motivated with the ability to work unsupervised.
  • Attention to detail
  • Punctuality
  • Excellent verbal and written communication skills


Essential Qualifications

  • Grade 12 – subjects:  Mathematics, Computer Science.
  • Good working knowledge of MS Office & Windows XP/Windows7
  • 18- 24 months year in the Customer Service industry
  • Basic trouble shooting abilities in the technical / Networking environment

Desirable Qualifications

  • ITIL Foundation v 3 / Good understand of ITIL
  • MCSE
  • MCP Certified
  • MCDST Certified

Job Category:

Desktop Support, Helpdesk Support


Company Info


Rouss Consulting
Cape Town, WC, South Africa

Junior First Line Analyst - Service Desk

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Day to Day Duties

  • Always meet customer expectations
  • Communication internally and to customer should be on time.
  • Reflected in work logs.
  • Time management:
  • Lunch & breaks = 1 hour daily in total
  • Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.
  • Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
  • Ticket Logging
  • Incident Management
  • Mailbox management

Essential Knowledge/Skills
  • A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
  • Good communicator with the user environment.
  • Dynamic but aware of the views and feelings of others.
  • Able to operate as a good team player.
  • Drive and Energy.
  • Has an analytical and logical ‘mindset’ when dealing with issues. 
  • Demonstrate clear purpose, enthusiasm and commitment.
  • Be able to use varying styles of communication to suit the occasion and the audience.
  • Suggest new ideas within the team.
  • A high command of the English language both written and verbal is essential.
  • Self-motivated with the ability to work unsupervised.
  • Attention to detail
  • Punctuality
  • Excellent verbal and written communication skills


Essential Qualifications

  • Grade 12 – subjects:  Mathematics, Computer Science.
  • Good working knowledge of MS Office & Windows XP/Windows7
  • 18- 24 months year in the Customer Service industry
  • Basic trouble shooting abilities in the technical / Networking environment

Desirable Qualifications

  • ITIL Foundation v 3 / Good understand of ITIL
  • MCSE
  • MCP Certified
  • MCDST Certified

Job Category:

Desktop Support, Helpdesk Support


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