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Company Info
Rouss Consulting
Cape Town, WC, South Africa

Company Profile


First Line Availability Analyst

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
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Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Working as part of the Availability Management extended functional team, to help ensure the Availability and Performance aspects of the supported customer IT infrastructure are communicated effectively and that any future impact to the estates are reported and analysed. To check and validate the Monthly Availability Reporting covering several performance metrics.

Availability Management and Processes

Following processes defined by the function, responsibility for running and producing monthly Tier 1 and Tier2 performance and availability reporting covering infrastructure devices.

  • Ensure all reports are complete and delivered to agreed timelines
  • Perform basic analysis where necessary and have the ability to communicate aspects of availability management if required
  • To manage the scheduling and publishing of reports, and have the ability to create one off ad-hoc reports if required
  • Effective and efficient communication with Computacenter Infrastructure Services clients
  • Realize Availability Requirements
  • Monitoring Maintenance obligations
  • Ability to co-ordinate parties concerned to investigate and identify root cause of issues through analysis of information

 Customer Reporting:

  • Compiling Tier 1 and Tier 2 customer reports and adhere to the guidelines outlined in PRS
  • Schedule and publish reports as per agreed Service Level Agreements.

Essential Knowledge/Skills

  • Strong MS Excel, MS Word skills
  • Planning and Organisational skills
  • Strong Communication skills
  • An understanding of ITIL methodology / Service management practices
  • Understanding of performance metrics
  • Good knowledge of IT platforms

Essential Qualifications

  • Grade 12 – subjects:  Mathematics
  • Good working knowledge of MS Office, specifically advanced Excel Skills

Job Category:

Customer Support


Company Info


Rouss Consulting
Cape Town, WC, South Africa

First Line Availability Analyst

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Working as part of the Availability Management extended functional team, to help ensure the Availability and Performance aspects of the supported customer IT infrastructure are communicated effectively and that any future impact to the estates are reported and analysed. To check and validate the Monthly Availability Reporting covering several performance metrics.

Availability Management and Processes

Following processes defined by the function, responsibility for running and producing monthly Tier 1 and Tier2 performance and availability reporting covering infrastructure devices.

  • Ensure all reports are complete and delivered to agreed timelines
  • Perform basic analysis where necessary and have the ability to communicate aspects of availability management if required
  • To manage the scheduling and publishing of reports, and have the ability to create one off ad-hoc reports if required
  • Effective and efficient communication with Computacenter Infrastructure Services clients
  • Realize Availability Requirements
  • Monitoring Maintenance obligations
  • Ability to co-ordinate parties concerned to investigate and identify root cause of issues through analysis of information

 Customer Reporting:

  • Compiling Tier 1 and Tier 2 customer reports and adhere to the guidelines outlined in PRS
  • Schedule and publish reports as per agreed Service Level Agreements.

Essential Knowledge/Skills

  • Strong MS Excel, MS Word skills
  • Planning and Organisational skills
  • Strong Communication skills
  • An understanding of ITIL methodology / Service management practices
  • Understanding of performance metrics
  • Good knowledge of IT platforms

Essential Qualifications

  • Grade 12 – subjects:  Mathematics
  • Good working knowledge of MS Office, specifically advanced Excel Skills

Job Category:

Customer Support


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