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Company Info
Rouss Consulting
Cape Town, WC, South Africa

Company Profile


Junior Second Line Analyst - Wintel

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Main Duties/Responsibilities
  • Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
  • Perform root cause analysis and remediation of problem records
  • Implement infrastructure changes
  • Be the technical implementer of infrastructure projects
  • Perform proactive maintenance, regular health checking and performance management
  • Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
  • Use ITSM toolsets for tracking all work progress
  • Fluent in English verbal and written communication
  • Business etiquette skills for dealing with characters throughout the business
  • Passion for customer satisfaction and service excellence
  • Highly motivated, disciplined and ambitious
  • Happy to work remotely without any physical access to the infrastructure
  • Ability to work independently or as part of a team
  • Ability to perform well under pressure
  • Ability to learn quickly and loves technology
  • Meticulous and thorough approach to all work
  • Ability to “think outside of the box”
  • Positive outlook and “can do” attitude
  • Willing to be cross-trained within the team
  • Committed to personal growth, training and writing exams.
  • Able and willing to travel to the UK and Europe offices (current valid passport)
  • Comply with instructions from Team Leader and management
  • Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
  • Provide out of hours standby cover on a rotation basis
  • Work some overtime when required and approved
  • Be willing to work some SA public holidays in return for double pay

Essential Knowledge/Skills
  • Minimum 2 year Windows Server Experience
  • Very strong ability to diagnose and resolve technical issues.
  • Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
Desirable Knowledge/Skills
  • Understanding of IP addressing, subnets, routing, firewall behaviour etc.
  • Strong communication skills (both written and verbally – English)
  • Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
  • VMware Knowledge
  • Citrix Xenapp/Xendesktop Knowledge

Essential Qualifications
  • MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
Desirable Qualifications
  • MCITP
  • VCP501

Job Category:

Desktop Support, Field Service Engineer


Company Info


Rouss Consulting
Cape Town, WC, South Africa

Junior Second Line Analyst - Wintel

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Main Duties/Responsibilities
  • Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
  • Perform root cause analysis and remediation of problem records
  • Implement infrastructure changes
  • Be the technical implementer of infrastructure projects
  • Perform proactive maintenance, regular health checking and performance management
  • Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
  • Use ITSM toolsets for tracking all work progress
  • Fluent in English verbal and written communication
  • Business etiquette skills for dealing with characters throughout the business
  • Passion for customer satisfaction and service excellence
  • Highly motivated, disciplined and ambitious
  • Happy to work remotely without any physical access to the infrastructure
  • Ability to work independently or as part of a team
  • Ability to perform well under pressure
  • Ability to learn quickly and loves technology
  • Meticulous and thorough approach to all work
  • Ability to “think outside of the box”
  • Positive outlook and “can do” attitude
  • Willing to be cross-trained within the team
  • Committed to personal growth, training and writing exams.
  • Able and willing to travel to the UK and Europe offices (current valid passport)
  • Comply with instructions from Team Leader and management
  • Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
  • Provide out of hours standby cover on a rotation basis
  • Work some overtime when required and approved
  • Be willing to work some SA public holidays in return for double pay

Essential Knowledge/Skills
  • Minimum 2 year Windows Server Experience
  • Very strong ability to diagnose and resolve technical issues.
  • Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
Desirable Knowledge/Skills
  • Understanding of IP addressing, subnets, routing, firewall behaviour etc.
  • Strong communication skills (both written and verbally – English)
  • Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
  • VMware Knowledge
  • Citrix Xenapp/Xendesktop Knowledge

Essential Qualifications
  • MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
Desirable Qualifications
  • MCITP
  • VCP501

Job Category:

Desktop Support, Field Service Engineer


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