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Company Info
Rouss Consulting
Cape Town, WC, South Africa

Company Profile


Senior Second Line Analyst - Messaging

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Messaging support analyst specialising in messaging and collaboration technologies, upporting contracted customers.
  • Supporting customers’ messaging and collaboration environments remotely from
    Cape Town
  • Incident investigation and resolution in accordance with agreed SLAs and working
    within the ITIL framework
  • Pro-active monitoring using, amongst others, automated tools/reports where
    available
  • Project work for new deployments/migrations/upgrades as required
  • Root-cause analysis for complex issues as per the problem management process
  • Out-of-hours standby, approximately 1 week per month
  • Ad-hoc out of hours work as required for changes and project work
  • Creating and reviewing on a regular basis documentation assisting the team in its
    day-to-day work
3-4 years’ experience in most, if not all, of the following areas:
  • Implementing and supporting Lotus Domino 8.x and Lotus Notes Client (desirable, but
  • not essential)
  • Implementing and supporting Microsoft Exchange 2007/2010/2013 and/or Exchange Online/Office 365 not a pre-requisite, but would be a definite advantage
  • Implementing and supporting Microsoft OCS and/or Lync 2010/2013
  • Knowledge and experience of Symantec Enterprise Vault (email archiving)
  • Awareness and support knowledge of email security and hygiene products like
  • Symantec Mail Security for Exchange, Mimecast, MessageLabs and Cisco IronPort
  • Knowledge and experience of supporting Mobile Device Management (MDM) platforms
  • such as BlackBerry Enterprise Server/Good/Citrix XenMobile/MobileIron
  • Windows AD skills and network protocols and services like TCP/IP and DNS
  • Excellent verbal and written (English) communication skills

Desirable Knowledge/Skills:
  • Experience of supporting Office 365/Exchange Online deployments is not a pre-requisite but would be a distinct advantage as would experience with Mimecast or similar cloud-based email hygiene service

Essential Qualifications:
  • MCSE and/or certification in any of Exchange 2010/2013 and/or Exchange Online/Office 365

Desirable Qualifications:
  • Certification relating to Lotus Domino, Mimecast, Enterprise Vault or Microsoft Lync/OCS

Job Category:

Customer Support, Desktop Support, IT Consultant


Company Info


Rouss Consulting
Cape Town, WC, South Africa

Senior Second Line Analyst - Messaging

col-narrow-left   

Location:

Bellville, Western Cape 

Salary:

Market Related per month

Posted:

05-01-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Messaging support analyst specialising in messaging and collaboration technologies, upporting contracted customers.
  • Supporting customers’ messaging and collaboration environments remotely from
    Cape Town
  • Incident investigation and resolution in accordance with agreed SLAs and working
    within the ITIL framework
  • Pro-active monitoring using, amongst others, automated tools/reports where
    available
  • Project work for new deployments/migrations/upgrades as required
  • Root-cause analysis for complex issues as per the problem management process
  • Out-of-hours standby, approximately 1 week per month
  • Ad-hoc out of hours work as required for changes and project work
  • Creating and reviewing on a regular basis documentation assisting the team in its
    day-to-day work
3-4 years’ experience in most, if not all, of the following areas:
  • Implementing and supporting Lotus Domino 8.x and Lotus Notes Client (desirable, but
  • not essential)
  • Implementing and supporting Microsoft Exchange 2007/2010/2013 and/or Exchange Online/Office 365 not a pre-requisite, but would be a definite advantage
  • Implementing and supporting Microsoft OCS and/or Lync 2010/2013
  • Knowledge and experience of Symantec Enterprise Vault (email archiving)
  • Awareness and support knowledge of email security and hygiene products like
  • Symantec Mail Security for Exchange, Mimecast, MessageLabs and Cisco IronPort
  • Knowledge and experience of supporting Mobile Device Management (MDM) platforms
  • such as BlackBerry Enterprise Server/Good/Citrix XenMobile/MobileIron
  • Windows AD skills and network protocols and services like TCP/IP and DNS
  • Excellent verbal and written (English) communication skills

Desirable Knowledge/Skills:
  • Experience of supporting Office 365/Exchange Online deployments is not a pre-requisite but would be a distinct advantage as would experience with Mimecast or similar cloud-based email hygiene service

Essential Qualifications:
  • MCSE and/or certification in any of Exchange 2010/2013 and/or Exchange Online/Office 365

Desirable Qualifications:
  • Certification relating to Lotus Domino, Mimecast, Enterprise Vault or Microsoft Lync/OCS

Job Category:

Customer Support, Desktop Support, IT Consultant


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