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Remote Senior Tour Consultant position available in Cape Town.
Currently recruiting for a Remote Senior Tour Consultant to start as soon as possible. Candidates from Port Elizabeth and Pretoria would also be considered.
Duties and Responsibilities:
- Established Home Office Setup & ability to work from home full time
- Attend meetings and other commitments online and in-person at Cape Town address as and when necessary (including once a month office get-together and twice a year team weekend)
- Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
- Quoting based on clients’ needs
- Liaising with agents on requests, bookings, etc.
- Maintaining good relationships with agents and clients
- Operate tours (groups series, once-off groups, FIT’s, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
- Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
- Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
- Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
- Take initiative and ensure attention to detail
- Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
- Put together detailed Travel documents with regard to FIT travellers
- Teamwork and enthusiasm to assist colleagues
- Contributing to team targets
- Energetic and have a passion for learning about travel
- Time management: ability to prioritise, plan and meet deadlines
- Effective verbal and written communication – internally as well as externally
- Be professional and offer high service levels at all times
- Ability to handle pressure and volume – be able to multitask
- General administration such as filing
- Solving problems and/or help finding solutions for problems
- Assist with crisis management
- Assist with handling of complaints by gathering feedback from suppliers, guides, etc
- Assist with annual tour series/once-off costings and proposals