Enhanced Managed Services (Pty) Ltd
Cape Town, WC, South Africa
IT Manager – Hospitality Industry
Cape Town, Western Cape
R35 000 - R40 000 per month
South African Citizens Only
The IT Manager is responsible for:
Providing a high level of IT support service, ensuring that minimum service levels are met or exceed Organisational initiatives, projects, goals and day-to-day tasks Implementing and enforcing corporate policies and procedures applicable to the IT department or function Technical strategy development for ongoing improvement of the information & telecommunications services Job Requirements
We are looking for an individual that has good communication and leadership skills, a passion for service and strong interpersonal and team player skills.
Applicants are required to have five or more years IT experience, ideally having worked in Hospitality or related services industry. Applicants must have the ability to operate independently and without direct supervision, must have a strong technical background, be confident in line-managing other staff, have experience in managing suppliers and service delivery, as well as be able to implement and manage projects to completion.
Applicants must be South African Citizens.
Oversee the daily operational requirements of the IT department Manage a small team of technical staff, delivering IT support to end-users ensuring that all support incidents are resolved satisfactorily and with minimal impact on business operations or guest satisfaction Conceptualise, implement and manage IT projects from start to finish Liaise directly with EXCO and other senior management, keeping them abreast of all IT related developments and issues Be responsible for the maintenance and upkeep of all IT systems, networking infrastructure as well as ensuring software licensing compliance. Other Duties:
Be a hands-on operator ensuring that all support incidents are resolved speedily, while identifying opportunities to train and mentor junior IT staff Be able to identify minimum standards, generate and enforce policies and procedures for end users as well as the IT function Be able to develop and implement IT continuity, backup and disaster recovery plans for all key systems as well as ensure continuous review and testing Maintain documentation and reference materials of all IT related systems, ensuring that documents remain current and easily accessible Be able to assist with the preparation of budgets and to monitor and manage departmental costs/spending Technical Experience / Requirements:
IT Diploma / MCSE Certified Strong Windows Servers and Active Directory skills Working knowledge of Opera PMS and Micros POS Networking and Wi-Fi experience is essential, ideally having used Ruckus Wi-Fi equipment in a hotel or conference venue deployment. Working knowledge of IP PBX technologies Previous exposure to virtualisation technologies, ideally having used Citrix XenDesktop