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Field Support Engineer

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Location:

Johannesburg, Gauteng 

Salary:

R12 000 - R17 000 per month

Posted:

05-12-2017
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

The successful candidate will have at least 3-years desktop support experience in a corporate support desk environment and must be able to handle and resolve at minimum level 1 support issues. Key for this position is attitude. The company requires a young individual with a desire to grow and learn from senior engineers
 
REMUNERATION
  • Salary based upon qualifications, experience & skill level (approx. R12 000 to R17 000 CTC)
  • Medical aid (50% paid by company – included in CTC, 50% by employee)
  • Reimbursement for company travel
  • Overtime paid in the form of commission
  • Company provided laptop
 
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
  • At least a Matriculation certificate.
  • A+, N+ and\or equivalent Microsoft qualification on desktop OS.
  • Good knowledge of hardware components and hardware troubleshooting procedures (desktop)
  • Good knowledge of Microsoft desktop operating systems and desktop software
  • Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration)
  • At least three years desktop support experience in a corporate networked environment.
 
THE MAIN RESPONSIBILITIES OF THE JOB ARE:
Attending to remote queries, requests and installations that include (but is not limited) to:
  • Install, configure and support all Microsoft desktop operating systems
  • Install, configure and support all Microsoft and other application software (desktop)
  • General hardware installation and troubleshooting (desktop)
  • General troubleshooting on all IT related equipment
  • Respond to and resolve support calls at customer sites
  • Remote administration of workstations
  • Responding to monitoring system alerts
  • Resolve support calls via remote connection (desktop)
  • Complete desktop configuration documentation for client sites
  • Execute orders and follow up service and repairs with external suppliers
  • Identify possible risks or problems and escalate to senior engineer
  • Collect and deliver stock when required
  • Completing all admin work as requested

Job Category:

Desktop Support, Field Service Engineer, IT Support
Company Info
J2E Placements
Pretoria North, GP, South Africa

Please register to view contact info


Company Profile



Company Info


J2E Placements
Pretoria North, GP, South Africa

Please register to view contact info


Field Support Engineer

col-narrow-left   

Location:

Johannesburg, Gauteng 

Salary:

R12 000 - R17 000 per month

Posted:

05-12-2017
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

The successful candidate will have at least 3-years desktop support experience in a corporate support desk environment and must be able to handle and resolve at minimum level 1 support issues. Key for this position is attitude. The company requires a young individual with a desire to grow and learn from senior engineers
 
REMUNERATION
  • Salary based upon qualifications, experience & skill level (approx. R12 000 to R17 000 CTC)
  • Medical aid (50% paid by company – included in CTC, 50% by employee)
  • Reimbursement for company travel
  • Overtime paid in the form of commission
  • Company provided laptop
 
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
  • At least a Matriculation certificate.
  • A+, N+ and\or equivalent Microsoft qualification on desktop OS.
  • Good knowledge of hardware components and hardware troubleshooting procedures (desktop)
  • Good knowledge of Microsoft desktop operating systems and desktop software
  • Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration)
  • At least three years desktop support experience in a corporate networked environment.
 
THE MAIN RESPONSIBILITIES OF THE JOB ARE:
Attending to remote queries, requests and installations that include (but is not limited) to:
  • Install, configure and support all Microsoft desktop operating systems
  • Install, configure and support all Microsoft and other application software (desktop)
  • General hardware installation and troubleshooting (desktop)
  • General troubleshooting on all IT related equipment
  • Respond to and resolve support calls at customer sites
  • Remote administration of workstations
  • Responding to monitoring system alerts
  • Resolve support calls via remote connection (desktop)
  • Complete desktop configuration documentation for client sites
  • Execute orders and follow up service and repairs with external suppliers
  • Identify possible risks or problems and escalate to senior engineer
  • Collect and deliver stock when required
  • Completing all admin work as requested

Job Category:

Desktop Support, Field Service Engineer, IT Support
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