Unit IT (PTY) Ltd
Cape Town, WC, South Africa
3rd Line IT Support Engineer
Cape Town, Western Cape
Negotiable per month
Open to All Candidates
A busy, dynamic IT Services company in London and Woodstock, Cape Town requires a 3rd line Support Engineer to join our friendly team with at least 2 - 3 years' experience in a similiar role.
Our team is very technical and you will have the opportunity to get involved with all aspects of IT from basic to advanced solutions.
We are a relatively small organisation and the successful candidate must be able and willing to get involved in a wide variety of activities that are likely beyond the normal definition of the job role.
The company promotes active learning and encourages staff to develop their individual careers and believes that the environment promotes this.
The IT Team needs to operate to ensure a smooth and efficient provision of IT services to all our clients, which will encompass a broad spectrum of technology and user requirements.
Responsibilities and Duties
Job Role (Based in Cape Town)
Provide 2nd & 3rd line email, phone and remote support to our client base in the UK, Europe, Asia, US and South Africa. Visiting client sites to install / configure or troubleshoot and fix issues. Troubleshoot and fix IT hardware including PC's, laptops, printers, servers. Troubleshoot, diagnose, and fix most Microsoft technologies as well as other third party systems. Get involved with senior engineers to deliver complex projects. Possibility to travel abroad and work between offices for short periods. Be as escalation point for 1st & 2nd Line engineers. Be willing to work flexible hours in order to provide support for clients in the UK, Europe, US and Asia
Qualifications and Skills
Experienced in Windows Server (2003 / 2008 / 2012 / 2016) and Desktop operating systems ( XP, Windows 7, 8 & 10) Key skills: in depth troubleshooting, build, design, implementation and migrations including AD. Detailed knowledge and experience MS Exchange 2007 / 2010 / 2013 and other Microsoft Applications. Key skills: In-depth troubleshooting, build, design, implementation and migrations. Experience with applications such as Office, backup software, virus, finance, console and other mainstream 2rd party applications. Excellent AD knowledge and experience. Must be able to demonstrate confident administration. Knowledge and experience in structured networks, switches, wireless, firewalls and internet routers, etc. Firewall build and implementation advantegeous. Proven experience with various hardware platforms - HP, Dell, SonicWall, Raid, etc. Key skills: 3rd line troubleshooting, build, design and implementation/ Excellent understanding of technologies such as Active Directory, TCP/IP, DNS, DHCP, IIS, VPN, GPO, Server Roles, etc. Mac experience advantegeous. Experience in working in multi-client environments.
Other skills: Strong Organisational skills, be able to prioritize varied workloads and work to strict deadlines. Detail orientated, self-starter and excellent time management skills. Excellent customer facing, communications and phone skills. Commercially aware. Enthusiastic, ability to motivate others and a positive willingness to get involved.
Desktop Support, Hardware Engineer, Helpdesk Support, IT Support, Systems Engineer