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Helpdesk Operator

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Century City

Salary:

Negotiable per month

Posted:

12-01-2018
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Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

International development house based in Century City is looking for bright and dynamic individuals to apply for the role of Helpdesk Operator.

Minimum criteria to apply for this position: Linux experience / Microsoft Office proficiency / CRM software experience / Matric

Minimum requirements:

  • Linux experience
  • Microsoft Office proficiency
  • CRM software experience
  • Matric

This is a junior role and is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world! You’ll need extensive computer experience.
You’ll learn how to log, assign and update support queries to a team of consultants. You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions.
You’ll need to be able to hit the ground running as we support over 70 global brands around the world.
This is a permanent role in Cape Town and the successful candidate will be required to work shifts.

Responsibilities:

  • Remotely support an in house Media Resource Management Portal
  • Ability to support various browsers, IE & Firefox
  • Troubleshoot user profile issues causing errors
  • Liaise with users regarding logged cases via email & telephone
  • Registering users onto portal
  • Resetting passwords according to strict client criteria
  • Make use of a knowledge base to get answers quickly
  • Execution of various client 1st line tasks

Personal Skills:

  • Needs excellent attention to detail and the ability to learn new technologies quickly
  • Must have a demonstrated ability to communicate well verbally and in writing.

Other Requirements:

  • Respondent must have a Matric certificate
  • Own Vehicle
  • Microsoft Word 2003/2010
  • Microsoft Excel 2003/2010
  • Microsoft Outlook 2003/2010
  • Internet Explorer 8.0 & Firefox
  • Microsoft Dymanics CRM or similar call centre software
  • Various PBX solutions
  • Linux experience
  • Must be able to work 24 hour shifts

Job Category:

Helpdesk Support, IT Support
Company Info
Call Centre Staffing
Cape Town, WC, South Africa

Please register to view contact info


Company Profile



Company Info


Call Centre Staffing
Cape Town, WC, South Africa

Please register to view contact info


Helpdesk Operator

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Century City

Salary:

Negotiable per month

Posted:

12-01-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

International development house based in Century City is looking for bright and dynamic individuals to apply for the role of Helpdesk Operator.

Minimum criteria to apply for this position: Linux experience / Microsoft Office proficiency / CRM software experience / Matric

Minimum requirements:

  • Linux experience
  • Microsoft Office proficiency
  • CRM software experience
  • Matric

This is a junior role and is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world! You’ll need extensive computer experience.
You’ll learn how to log, assign and update support queries to a team of consultants. You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions.
You’ll need to be able to hit the ground running as we support over 70 global brands around the world.
This is a permanent role in Cape Town and the successful candidate will be required to work shifts.

Responsibilities:

  • Remotely support an in house Media Resource Management Portal
  • Ability to support various browsers, IE & Firefox
  • Troubleshoot user profile issues causing errors
  • Liaise with users regarding logged cases via email & telephone
  • Registering users onto portal
  • Resetting passwords according to strict client criteria
  • Make use of a knowledge base to get answers quickly
  • Execution of various client 1st line tasks

Personal Skills:

  • Needs excellent attention to detail and the ability to learn new technologies quickly
  • Must have a demonstrated ability to communicate well verbally and in writing.

Other Requirements:

  • Respondent must have a Matric certificate
  • Own Vehicle
  • Microsoft Word 2003/2010
  • Microsoft Excel 2003/2010
  • Microsoft Outlook 2003/2010
  • Internet Explorer 8.0 & Firefox
  • Microsoft Dymanics CRM or similar call centre software
  • Various PBX solutions
  • Linux experience
  • Must be able to work 24 hour shifts

Job Category:

Helpdesk Support, IT Support
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