Home  |  Contact  |  About Us
Register  |  Sign In        

Junior Telephonic IT Support

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

Randpark Ridge

Salary:

R10,000.00 per month

Posted:

13-02-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Leading Internet service provider looking for a new technician to join our successful enterprise.

Candidates must be proficient in all things Internet. We are a Google Partner so any Gsuite or similar qualifications would be an advantage.
As this is a Junior position, training will be given, however experience in an ISP environment would make for an ideal candidate.
Linux experience would be a big plus and increase the offer to those candidates that have the know how.

The following KPI's will be expected.
  • Ensure calls are recorded in the CRM system, accurately documented and categorised.
  • Ensure that all the incidents / requests are responded to within required SLA.
  • Provide telephonic / remote support.
  • Ensure clients are kept up to date regarding their incidents and requests.
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
  • Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed.
  • To take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
  • Ensure connectivity of IT systems to the Internet.
  • To support users remotely as well as on site as directed.
  • To escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
  • Keep an asset register for all company IT hardware/software.

Qualifications
  • Matric or N4 Qualification
  • A+ and N+
  • Hard worker and willingness to learn

Experience Required
  • 2 years performing a support/maintenance role in a predominantly Microsoft based network environment.
  • Delivering first level desktop application support. e.g. MS Office.
  • Drafting of IT related documentation
  • Ethernet network Topology fault finding and routing
  • Installation and maintenance of routers and firewalls.

Job Type: Full-time
Job Location: Johannesburg, Gauteng

Job Category:

Customer Support, Helpdesk Support, IT Support, Service Desk, Technical Support
Company Info
CloudGroup
Randburg, GP, South Africa

Please register to view contact info


Company Profile



Company Info


CloudGroup
Randburg, GP, South Africa

Please register to view contact info


Junior Telephonic IT Support

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

Randpark Ridge

Salary:

R10,000.00 per month

Posted:

13-02-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Leading Internet service provider looking for a new technician to join our successful enterprise.

Candidates must be proficient in all things Internet. We are a Google Partner so any Gsuite or similar qualifications would be an advantage.
As this is a Junior position, training will be given, however experience in an ISP environment would make for an ideal candidate.
Linux experience would be a big plus and increase the offer to those candidates that have the know how.

The following KPI's will be expected.
  • Ensure calls are recorded in the CRM system, accurately documented and categorised.
  • Ensure that all the incidents / requests are responded to within required SLA.
  • Provide telephonic / remote support.
  • Ensure clients are kept up to date regarding their incidents and requests.
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
  • Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed.
  • To take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
  • Ensure connectivity of IT systems to the Internet.
  • To support users remotely as well as on site as directed.
  • To escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
  • Keep an asset register for all company IT hardware/software.

Qualifications
  • Matric or N4 Qualification
  • A+ and N+
  • Hard worker and willingness to learn

Experience Required
  • 2 years performing a support/maintenance role in a predominantly Microsoft based network environment.
  • Delivering first level desktop application support. e.g. MS Office.
  • Drafting of IT related documentation
  • Ethernet network Topology fault finding and routing
  • Installation and maintenance of routers and firewalls.

Job Type: Full-time
Job Location: Johannesburg, Gauteng

Job Category:

Customer Support, Helpdesk Support, IT Support, Service Desk, Technical Support
We are the #1 job site for IT Jobs in South Africa. The CompuJobs job site is your all in one it recruitment solution. Whether you are a candidate seeking a new IT job or a recruiter looking to hire IT staff, we are here to help you achieve your objectives. CompuJobs has been serving the information technology employment sector in South Africa since 2007. Job seekers please register to submit your CV and apply to jobs. Employers and recruitment agencies please check out the Employer Pricing page for available job posting and recruitment services. This is South Africa's information technology recruitment and career website. Your IT job search starts here. Let's get working!

PayFast

CompuJobs IT Job Portal - Your #1 resource for IT jobs in South Africa.

Copyright © 2018 CompuJobs | All Rights Reserved