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Senior IT Support Specialist

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Location:

Sandton, Gauteng 

Salary:

R30,000.00 per month

Posted:

29-03-2018
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Job Type:

Permanent

Job Level:

Senior

Employment Equity:

South African Citizens Only
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Job Description:

Qualifications:
  • Matric / Grade 12
  • Microsoft MCSE Essential
  • Cisco CCNA Essential
  • Cisco CCNP Essential
  • Linux LPI
  • A+ Essential
  • N+ Essential
  • Fault find ios issues rapidly
  • Fault find printer and os user issues rapidly
  •  5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
  • 5 years’ experience troubleshooting and upgrading desktop / workstation and server hardware
  • 5 years’ experience installing, maintaining, and supporting corporate network environments (LAN and WAN)
  • Comprehensive knowledge of Windows and Apple operating systems
  • Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
  • Windows Server operating systems
  • Microsoft Office 365 and Google Suite environments
  • Microsoft Office application suites
  • Advanced networking experience – routers, access points, switches
  • VPN setup / support
  • Active Directory
  • Experience having worked with a helpdesk ticketing system such as Zendesk, Heat, Remedy, etc
  • Disaster Recovery
Duties:
  • Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken
  • Provide technical support in terms of hardware, software, systems, and administration
  • Ensure expected service levels and response times are adhered to
  • Follow the company processes to effectively escalate matters with effective resolutions
  • Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
  • Ensure SLAs are met
  • Provide after-hours support
  • Responsible for Servers and Systems backup and recovery.
  • Software Licensing, procurement and IT asset management

Job Category:

IT Support, Network Administrator, Network Engineer, Server Administrator, Systems Engineer
Company Info
GRecruit
Roodepoort, GP, South Africa

Please register to view contact info


Company Profile



Company Info


GRecruit
Roodepoort, GP, South Africa

Please register to view contact info


Senior IT Support Specialist

col-narrow-left   

Location:

Sandton, Gauteng 

Salary:

R30,000.00 per month

Posted:

29-03-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Senior

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Qualifications:
  • Matric / Grade 12
  • Microsoft MCSE Essential
  • Cisco CCNA Essential
  • Cisco CCNP Essential
  • Linux LPI
  • A+ Essential
  • N+ Essential
  • Fault find ios issues rapidly
  • Fault find printer and os user issues rapidly
  •  5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
  • 5 years’ experience troubleshooting and upgrading desktop / workstation and server hardware
  • 5 years’ experience installing, maintaining, and supporting corporate network environments (LAN and WAN)
  • Comprehensive knowledge of Windows and Apple operating systems
  • Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
  • Windows Server operating systems
  • Microsoft Office 365 and Google Suite environments
  • Microsoft Office application suites
  • Advanced networking experience – routers, access points, switches
  • VPN setup / support
  • Active Directory
  • Experience having worked with a helpdesk ticketing system such as Zendesk, Heat, Remedy, etc
  • Disaster Recovery
Duties:
  • Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken
  • Provide technical support in terms of hardware, software, systems, and administration
  • Ensure expected service levels and response times are adhered to
  • Follow the company processes to effectively escalate matters with effective resolutions
  • Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
  • Ensure SLAs are met
  • Provide after-hours support
  • Responsible for Servers and Systems backup and recovery.
  • Software Licensing, procurement and IT asset management

Job Category:

IT Support, Network Administrator, Network Engineer, Server Administrator, Systems Engineer
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