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1st Line Helpdesk Support

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Location:

Pretoria, Gauteng 

Suburb:

Sinoville

Salary:

R15,000.00 per month

Posted:

14-05-2018
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

The 1st Line Support will be part of our Customer Support Team based in Pretoria.

This position will provide first line, remote support to our growing customer base. The ideal candidate will bring a technical background, good customer interaction and communication skills and agile thinking to the team. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Appointees will be office based.

The primary responsibility of the 1st Line Support will be to provide 1st line technical phone, chat and email support to our growing customer base.

You will be required to
  • Answer incoming problem calls, emails and system-generated tickets
  • Resolve quick, simple issues
  • Categorise and tag unresolved issues and assign these to appropriate 2nd Line Support
  • Document and track customer information and details of the problem
  • Effectively handover unresolved tickets to 2nd Line Support
  • Effectively communicate the results of intervention to the customer
  • Perform daily, weekly and monthly tasks for customers
Experience/Qualifications
  • Grade 12
  • IT qualification (HIGHLY BENEFICIAL)
  • Valid driver's licence and own vehicle 
  • Technical support experience
  • Knowledge of networking and troubleshooting
  • Knowlegde of TeamViewer
Advantageous
  • Linux knowledge or experience
  • SAN, NAS and Tape device knowledge or experience
  • Microsoft Office 365
Competencies
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Ability to multi-task
  • Strong time management skills
  • Sense of responsibility
  • Ability to work in a team and independently

Job Category:

Customer Support, Desktop Support, Helpdesk Support, Quality Assurance, Software Support
Company Info
Recruit Direct
Pretoria, GP, South Africa

Please register to view contact info


Company Profile



Company Info


Recruit Direct
Pretoria, GP, South Africa

Please register to view contact info


1st Line Helpdesk Support

col-narrow-left   

Location:

Pretoria, Gauteng 

Suburb:

Sinoville

Salary:

R15,000.00 per month

Posted:

14-05-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

The 1st Line Support will be part of our Customer Support Team based in Pretoria.

This position will provide first line, remote support to our growing customer base. The ideal candidate will bring a technical background, good customer interaction and communication skills and agile thinking to the team. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Appointees will be office based.

The primary responsibility of the 1st Line Support will be to provide 1st line technical phone, chat and email support to our growing customer base.

You will be required to
  • Answer incoming problem calls, emails and system-generated tickets
  • Resolve quick, simple issues
  • Categorise and tag unresolved issues and assign these to appropriate 2nd Line Support
  • Document and track customer information and details of the problem
  • Effectively handover unresolved tickets to 2nd Line Support
  • Effectively communicate the results of intervention to the customer
  • Perform daily, weekly and monthly tasks for customers
Experience/Qualifications
  • Grade 12
  • IT qualification (HIGHLY BENEFICIAL)
  • Valid driver's licence and own vehicle 
  • Technical support experience
  • Knowledge of networking and troubleshooting
  • Knowlegde of TeamViewer
Advantageous
  • Linux knowledge or experience
  • SAN, NAS and Tape device knowledge or experience
  • Microsoft Office 365
Competencies
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Ability to multi-task
  • Strong time management skills
  • Sense of responsibility
  • Ability to work in a team and independently

Job Category:

Customer Support, Desktop Support, Helpdesk Support, Quality Assurance, Software Support
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