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Service Design Lead / CX Strategist

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Location:

Johannesburg, Gauteng 

Salary:

TBC per hour

Posted:

13-06-2018
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Job Type:

Contract

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

Looking for the following for a contract role for a Top international IT co in JHB: 

Service Design Lead / CX Strategist

As a Senior Service Design Lead and Customer Experience Strategist, you’ll engage with our clients and help them define strategies and digital transformation programs that drive their business success in a digital age. With your solid understanding of how new and emerging digital technologies impact consumers and enterprises, you help clients understand, react to and preempt the changes that digital technology is causing in their world. You will guide them through a human experience centric approach to envision the future, a future that makes use of mobility, deep analytics and insights, social engagement, cloud based and cognitive computing, and intuitive omni-channel experience design. You combine creative thinking and an appreciation of experience design, with business acumen and the rigor needed in successful program planning.

Day to Day: your key accountabilities will include

  • Executing and delivering the near term strategy for Service Design against key transformation and digital metrics 
  • End-to-end management and leadership of Service Design from initiation through to managing and optimising the digital service design estate 
  • Evaluating the current digital Service Design strategy - promoting and implementing new working methods across multi-disciplinary teams to ensure the customer is at the heart of our design principles 
  • Defining and implementing genuine human-centric service design thinking and practices for the creation, maintenance and optimisation of all transformation and digital initiatives; setting new design and testing standards for journeys/components through design strategy, customer insight, content strategy, user experience, interaction design and user testing
  • Creating solutions and design strategies for multiple new and existing products and maintain a customer-centred vision as we move throughout the design and development process
  • Identifying opportunities to run PoC activities and research needs 
  • Bringing together disparate disciplines to understand underlying systems, interfaces, product and service opportunities and how a Customer will experience these systems and interfaces

Your Expertise: 

  • Over two years in applying design thinking methodology, writing creative briefs, and working with design teams on UX and UI designs
  • Over two years in contributing to thought leadership in digital customer experience strategy, marketing and branding; facilitation techniques; and leading practices 
  • Over two years of strategic planning (CX, e-commerce, social business, mobile, digital marketing) and business development to identify client opportunities and solve for them accordingly
This role also involves the following:
  • Possesses a strong executive presence with the ability to establish credibility in the first client meeting
  • Sells consulting engagements to executive level clients. Develops relationships with client executives.

If this is YOU, please mail CV, notice period and your rates (freelance, but will be in-office) to danielle@innov8recruitment.com


Job Category:

Digital / Media, Graphic Design
Company Info
Innov8 Recruitment
Cape Town, WC, South Africa

Please register to view contact info


Company Profile



Company Info


Innov8 Recruitment
Cape Town, WC, South Africa

Please register to view contact info


Service Design Lead / CX Strategist

col-narrow-left   

Location:

Johannesburg, Gauteng 

Salary:

TBC per hour

Posted:

13-06-2018
col-narrow-right   

Job Type:

Contract

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Looking for the following for a contract role for a Top international IT co in JHB: 

Service Design Lead / CX Strategist

As a Senior Service Design Lead and Customer Experience Strategist, you’ll engage with our clients and help them define strategies and digital transformation programs that drive their business success in a digital age. With your solid understanding of how new and emerging digital technologies impact consumers and enterprises, you help clients understand, react to and preempt the changes that digital technology is causing in their world. You will guide them through a human experience centric approach to envision the future, a future that makes use of mobility, deep analytics and insights, social engagement, cloud based and cognitive computing, and intuitive omni-channel experience design. You combine creative thinking and an appreciation of experience design, with business acumen and the rigor needed in successful program planning.

Day to Day: your key accountabilities will include

  • Executing and delivering the near term strategy for Service Design against key transformation and digital metrics 
  • End-to-end management and leadership of Service Design from initiation through to managing and optimising the digital service design estate 
  • Evaluating the current digital Service Design strategy - promoting and implementing new working methods across multi-disciplinary teams to ensure the customer is at the heart of our design principles 
  • Defining and implementing genuine human-centric service design thinking and practices for the creation, maintenance and optimisation of all transformation and digital initiatives; setting new design and testing standards for journeys/components through design strategy, customer insight, content strategy, user experience, interaction design and user testing
  • Creating solutions and design strategies for multiple new and existing products and maintain a customer-centred vision as we move throughout the design and development process
  • Identifying opportunities to run PoC activities and research needs 
  • Bringing together disparate disciplines to understand underlying systems, interfaces, product and service opportunities and how a Customer will experience these systems and interfaces

Your Expertise: 

  • Over two years in applying design thinking methodology, writing creative briefs, and working with design teams on UX and UI designs
  • Over two years in contributing to thought leadership in digital customer experience strategy, marketing and branding; facilitation techniques; and leading practices 
  • Over two years of strategic planning (CX, e-commerce, social business, mobile, digital marketing) and business development to identify client opportunities and solve for them accordingly
This role also involves the following:
  • Possesses a strong executive presence with the ability to establish credibility in the first client meeting
  • Sells consulting engagements to executive level clients. Develops relationships with client executives.

If this is YOU, please mail CV, notice period and your rates (freelance, but will be in-office) to danielle@innov8recruitment.com


Job Category:

Digital / Media, Graphic Design
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