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Helpdesk Support Administrator

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Location:

Cape Town, Western Cape 

Salary:

R23,000.00 per month

Posted:

08-08-2018
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

Helpdesk Support Administrator
Cape Town
R23 000

Job Summary
  • The position is responsible for handling day to day IT support and assistance to the end users, and executive team.
  • Needs to maintain internal SLA and timely resolution of calls.
  • Background in Financial Services Industry is preferred.
  • The candidate needs to be technically very sound in understanding end-user technologies, both software and hardware.
Job Description
  • Installing, troubleshooting windows based desktops, applications.
  • Configuration to access the network resources, Drives, Printers.
  • Maintaining IP enabled printers and phones.
  • Supporting end users for desktop problems.
  • Installing and configuration of desktop applications.
  • Understanding of remote support and management application like Damware, PC Anywhere, VNC.
  • Thorough understanding of corporate network using Microsoft Active Directory Domain.
  • End user Authentication and authorisation, user permission.
  • Thorough understanding of IP networks and troubleshooting methods.
  • The job incumbent should be willing and able to work irregular hours and under pressure when required by the situation.

Qualification Requirement
  • Bachelor’s Degree in IT or IT as major Preferable.

Minimum Experience in years & Skills
  • 2 years post qualification experience on data-centre operation.
  • Experience on Microsoft desktop application support.
  • Experience on IP based printers and Multifunction devices.
  • Sound knowledge of PC hardware
  • Experience of Microsoft servers will be added advantage.
  • Experience in Apple devices will be added advantage.
  • Experience in desktop applications including Microsoft Office, Outlook (with Exchange), and web browsers.
  • Able to work efficiently in pressure situation and after hours as required.
 
Competencies (Attribute & proficiencies, soft-skills)
  • Strong communications skills in both written and verbal.
  • Logical and systematic.
  • Good interpersonal skills.
  • Ability to follow rules, processes and procedures.
  • Self-disciplined.
  • Self-starter, quick learner, innovative and accelerating.

Job Category:

Helpdesk Support
Company Info
IT Staffing
Melkbosstrand, WC, South Africa

Please register to view contact info


Company Profile



Company Info


IT Staffing
Melkbosstrand, WC, South Africa

Please register to view contact info


Helpdesk Support Administrator

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

R23,000.00 per month

Posted:

08-08-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Helpdesk Support Administrator
Cape Town
R23 000

Job Summary
  • The position is responsible for handling day to day IT support and assistance to the end users, and executive team.
  • Needs to maintain internal SLA and timely resolution of calls.
  • Background in Financial Services Industry is preferred.
  • The candidate needs to be technically very sound in understanding end-user technologies, both software and hardware.
Job Description
  • Installing, troubleshooting windows based desktops, applications.
  • Configuration to access the network resources, Drives, Printers.
  • Maintaining IP enabled printers and phones.
  • Supporting end users for desktop problems.
  • Installing and configuration of desktop applications.
  • Understanding of remote support and management application like Damware, PC Anywhere, VNC.
  • Thorough understanding of corporate network using Microsoft Active Directory Domain.
  • End user Authentication and authorisation, user permission.
  • Thorough understanding of IP networks and troubleshooting methods.
  • The job incumbent should be willing and able to work irregular hours and under pressure when required by the situation.

Qualification Requirement
  • Bachelor’s Degree in IT or IT as major Preferable.

Minimum Experience in years & Skills
  • 2 years post qualification experience on data-centre operation.
  • Experience on Microsoft desktop application support.
  • Experience on IP based printers and Multifunction devices.
  • Sound knowledge of PC hardware
  • Experience of Microsoft servers will be added advantage.
  • Experience in Apple devices will be added advantage.
  • Experience in desktop applications including Microsoft Office, Outlook (with Exchange), and web browsers.
  • Able to work efficiently in pressure situation and after hours as required.
 
Competencies (Attribute & proficiencies, soft-skills)
  • Strong communications skills in both written and verbal.
  • Logical and systematic.
  • Good interpersonal skills.
  • Ability to follow rules, processes and procedures.
  • Self-disciplined.
  • Self-starter, quick learner, innovative and accelerating.

Job Category:

Helpdesk Support
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