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Server Support Engineer

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

Rivonia

Salary:

R15 000 - R25 000 per month

Posted:

25-10-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Senior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

THE MAIN RESPONSIBILITIES OF THE JOB ARE:
The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:
  • Install, configure and support all Microsoft desktop and server operating systems.
  • Install, configure and support all Microsoft and other application software (desktop and server).
  • General hardware installation and troubleshooting (desktop and server).
  • General troubleshooting on all IT related equipment.
  • Respond to and resolve support calls at customer sites.
  • Respond to and resolve support calls via remote connection (desktop and server).
  • Assist customers telephonically.
  • Remote administration of servers and workstations.
  • Compile desktop and server configuration documentation for client sites.
  • Execute orders and follow up service and repairs with external suppliers.
  • Identify possible risks or problems and escalate to senior engineer.
  • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).
 
QUALIFICATIONS:
  • At least a Matriculation certificate.
  • International MCSE or MCSA (on Windows Server 2012 r2) a requirement.
  • Windows Server 2016 advantageous.
  • A+, Server+, N+ or similar qualification an advantage.

KNOWLEDGE AND EXPERIENCE:
  • Excellent understanding of Windows Event logs and how to identify problems.
  • Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting)
  • Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
  • Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
  • Experience with server maintenance and health checks on Windows Server.
  • Experience with the configuration and administration of Office 365.
  • Experience with logging and following up calls with external suppliers and service providers.
  • Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
  • Working knowledge of server hardware systems such as RAID.
  • Excellent knowledge of Microsoft desktop operating systems and desktop software.
  • Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
  • Good knowledge of TCP\IP networking is required.
  • Good knowledge of server software and systems.
  • Experience with configuring routers and wireless access points.
  • A minimum of three years desktop support experience.
  • At least two years server support and maintenance experience.

ATTRIBUTES
  • An organized individual that can work unsupervised and effectively manage time and multiple tasks.
  • An analytical thinker that works methodically and always pays attention to detail.
  • An individual that always thinks before they act.
  • An individual who enjoys studying and improving their knowledge.
  • Ability to follow checklists and procedures accurately and adhere to company standards.
  • A self starter that is able to work alone or in a team.
  • Ability to work under pressure and remain focused.
  • A well presented individual with excellent communication and inter-personal skills.
  • A motivated individual with a passion for technology.
  • Ability to identify, assess and solve desktop hardware and software problems innovatively.
  • Must have own transport and the ability to work after hours (on short notice) when required.
  • An individual that enjoys completing detailed technical documentation.

REMUNERATION
  • Cost to company between R17 000 and R25 000. Dependent upon qualifications, experience and skill level.
  • Medical aid (50% paid by company, 50% by employee).
  • Reimbursement for company travel.
  • Overtime pay in the form of commission.
  • Company provided laptop.

Job Category:

Server Administrator, Systems Engineer
Company Info
Rightstaff Employment Solutions
George, WC, South Africa

Please register to view contact info


Company Profile



Company Info


Rightstaff Employment Solutions
George, WC, South Africa

Please register to view contact info


Server Support Engineer

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

Rivonia

Salary:

R15 000 - R25 000 per month

Posted:

25-10-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Senior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

THE MAIN RESPONSIBILITIES OF THE JOB ARE:
The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:
  • Install, configure and support all Microsoft desktop and server operating systems.
  • Install, configure and support all Microsoft and other application software (desktop and server).
  • General hardware installation and troubleshooting (desktop and server).
  • General troubleshooting on all IT related equipment.
  • Respond to and resolve support calls at customer sites.
  • Respond to and resolve support calls via remote connection (desktop and server).
  • Assist customers telephonically.
  • Remote administration of servers and workstations.
  • Compile desktop and server configuration documentation for client sites.
  • Execute orders and follow up service and repairs with external suppliers.
  • Identify possible risks or problems and escalate to senior engineer.
  • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).
 
QUALIFICATIONS:
  • At least a Matriculation certificate.
  • International MCSE or MCSA (on Windows Server 2012 r2) a requirement.
  • Windows Server 2016 advantageous.
  • A+, Server+, N+ or similar qualification an advantage.

KNOWLEDGE AND EXPERIENCE:
  • Excellent understanding of Windows Event logs and how to identify problems.
  • Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting)
  • Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
  • Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
  • Experience with server maintenance and health checks on Windows Server.
  • Experience with the configuration and administration of Office 365.
  • Experience with logging and following up calls with external suppliers and service providers.
  • Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
  • Working knowledge of server hardware systems such as RAID.
  • Excellent knowledge of Microsoft desktop operating systems and desktop software.
  • Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
  • Good knowledge of TCP\IP networking is required.
  • Good knowledge of server software and systems.
  • Experience with configuring routers and wireless access points.
  • A minimum of three years desktop support experience.
  • At least two years server support and maintenance experience.

ATTRIBUTES
  • An organized individual that can work unsupervised and effectively manage time and multiple tasks.
  • An analytical thinker that works methodically and always pays attention to detail.
  • An individual that always thinks before they act.
  • An individual who enjoys studying and improving their knowledge.
  • Ability to follow checklists and procedures accurately and adhere to company standards.
  • A self starter that is able to work alone or in a team.
  • Ability to work under pressure and remain focused.
  • A well presented individual with excellent communication and inter-personal skills.
  • A motivated individual with a passion for technology.
  • Ability to identify, assess and solve desktop hardware and software problems innovatively.
  • Must have own transport and the ability to work after hours (on short notice) when required.
  • An individual that enjoys completing detailed technical documentation.

REMUNERATION
  • Cost to company between R17 000 and R25 000. Dependent upon qualifications, experience and skill level.
  • Medical aid (50% paid by company, 50% by employee).
  • Reimbursement for company travel.
  • Overtime pay in the form of commission.
  • Company provided laptop.

Job Category:

Server Administrator, Systems Engineer
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