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Software Application Support Specialist

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

East Rand

Salary:

Negotiable per month

Posted:

26-10-2018
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Job Type:

Permanent

Job Level:

Senior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Exciting opportunity available for a Software Application Support Specialist (East Rand).

Objective:

  • Work closely with various team members to improve customer service skills
  • use and enhance support tools
  • learn effective troubleshooting techniques
  • increase product knowledge.


Responsibilities:

  • Providing application support to users- Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
  • Investigate and analyse system issues to determine cause of issues and appropriate corrective action
  • Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met
  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met and best practice is achieved
  • Review and recommend continuous improvement of the systems and support processes
  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
  • Maintain data quality and integrity within the system
  • Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
  • Carry out system maintenance tasks and processes to agreed schedules.
  • The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications. The success will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams.


Requirements:

  • Application Support experience
  • Intermediate SQL expertise
  • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
  • A desire to provide excellent customer service
  • Strong problem solving and analytical skills
  • Experience of supporting and maintaining production computer systems in a customer facing support environment
  • Ability to organise own workload and handle a number of tasks simultaneously
  • Experience of database systems, reporting and query tools
  • Demonstrable level of technical aptitude


Questionnaire:

  1. Do you have experience supporting software applications? 
  2. What experience do you have with relational databases?
  3. Are you able to write MS SQL select statements?
  4. Is this statement True or False: UNION will omit duplicate records whereas UNION ALL will include duplicate records?
  5. What is the standard port for SQL server? 8080, 999, 1433, 1100

Job Category:

Programme Manager, Programming, Software Developer, Software Engineer, Software Support
Company Info
SciTech Placements
Johannesburg, GP, South Africa

Please register to view contact info


Company Profile



Company Info


SciTech Placements
Johannesburg, GP, South Africa

Please register to view contact info


Software Application Support Specialist

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

East Rand

Salary:

Negotiable per month

Posted:

26-10-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Senior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Exciting opportunity available for a Software Application Support Specialist (East Rand).

Objective:

  • Work closely with various team members to improve customer service skills
  • use and enhance support tools
  • learn effective troubleshooting techniques
  • increase product knowledge.


Responsibilities:

  • Providing application support to users- Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
  • Investigate and analyse system issues to determine cause of issues and appropriate corrective action
  • Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met
  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met and best practice is achieved
  • Review and recommend continuous improvement of the systems and support processes
  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
  • Maintain data quality and integrity within the system
  • Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
  • Carry out system maintenance tasks and processes to agreed schedules.
  • The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications. The success will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams.


Requirements:

  • Application Support experience
  • Intermediate SQL expertise
  • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
  • A desire to provide excellent customer service
  • Strong problem solving and analytical skills
  • Experience of supporting and maintaining production computer systems in a customer facing support environment
  • Ability to organise own workload and handle a number of tasks simultaneously
  • Experience of database systems, reporting and query tools
  • Demonstrable level of technical aptitude


Questionnaire:

  1. Do you have experience supporting software applications? 
  2. What experience do you have with relational databases?
  3. Are you able to write MS SQL select statements?
  4. Is this statement True or False: UNION will omit duplicate records whereas UNION ALL will include duplicate records?
  5. What is the standard port for SQL server? 8080, 999, 1433, 1100

Job Category:

Programme Manager, Programming, Software Developer, Software Engineer, Software Support
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