Home  |  Contact  |  About Us
Register  |  Sign In        

Software Support Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Simondium

Salary:

Negotiable

Posted:

05-11-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Software Support Consultant
Location: Simondium, Western Cape
Salary: Negotiable
 
About the Role:
Provide telephonic or remote support to clients on specialised software and hardware products. You will also be required to install, configure and troubleshoot our software and hardware products.
 
Requirements:
  • 1st and 2nd line IT support experience
  • Excellent customer service experience
  • Must be fluent in English and Afrikaans as most clients are Afrikaans
  • Must have own transport as there is no reliable public transport in the area
  • Must have a valid driver’s licence as you might need to visit clients in company car
 
Duties:
Software & Hardware support:
  • First and second line support on all software, as well as related hardware.
  • This includes fault finding and solving of problems that clients are experiencing.
  • Manage the following up of clients dealt with on support issues.
Testing:
  • Assist with testing of software and related hardware.
Software installations:
  • Installations of software and hardware products and related admin - Licences, parameters etc. Checking of shortcuts, network links and printers used by relevant software.
  • Installations may need to be on site so travelling is often necessary.
  • Preparation of installation package for new installations (cd’s, manuals etc)
  • Following up of clients for the first month after initial installation to ensure that they are satisfied. Checking setups of new client
  • Individual training of clients.
Training:
  • Presenting training classes for a group of clients - includes setting up pc’s, co-ordinating necessary refreshments and printing manuals
Other duties:
  • Assisting with writing manuals.
  • Assist with research and development
  • To assist with special projects.
  • Ensure that the confidentiality of all clients data is maintained at all times.

Job Category:

Helpdesk Support, IT Consultant, IT Support, Software Support
Company Info
Megan Forg Consulting
Cape Town, WC, South Africa

Please register to view contact info


Company Profile



Company Info


Megan Forg Consulting
Cape Town, WC, South Africa

Please register to view contact info


Software Support Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Simondium

Salary:

Negotiable

Posted:

05-11-2018
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Software Support Consultant
Location: Simondium, Western Cape
Salary: Negotiable
 
About the Role:
Provide telephonic or remote support to clients on specialised software and hardware products. You will also be required to install, configure and troubleshoot our software and hardware products.
 
Requirements:
  • 1st and 2nd line IT support experience
  • Excellent customer service experience
  • Must be fluent in English and Afrikaans as most clients are Afrikaans
  • Must have own transport as there is no reliable public transport in the area
  • Must have a valid driver’s licence as you might need to visit clients in company car
 
Duties:
Software & Hardware support:
  • First and second line support on all software, as well as related hardware.
  • This includes fault finding and solving of problems that clients are experiencing.
  • Manage the following up of clients dealt with on support issues.
Testing:
  • Assist with testing of software and related hardware.
Software installations:
  • Installations of software and hardware products and related admin - Licences, parameters etc. Checking of shortcuts, network links and printers used by relevant software.
  • Installations may need to be on site so travelling is often necessary.
  • Preparation of installation package for new installations (cd’s, manuals etc)
  • Following up of clients for the first month after initial installation to ensure that they are satisfied. Checking setups of new client
  • Individual training of clients.
Training:
  • Presenting training classes for a group of clients - includes setting up pc’s, co-ordinating necessary refreshments and printing manuals
Other duties:
  • Assisting with writing manuals.
  • Assist with research and development
  • To assist with special projects.
  • Ensure that the confidentiality of all clients data is maintained at all times.

Job Category:

Helpdesk Support, IT Consultant, IT Support, Software Support
We are the #1 job site for IT Jobs in South Africa. The CompuJobs job site is your all in one it recruitment solution. Whether you are a candidate seeking a new IT job or a recruiter looking to hire IT staff, we are here to help you achieve your objectives. CompuJobs has been serving the information technology employment sector in South Africa since 2007. Job seekers please register to submit your CV and apply to jobs. Employers and recruitment agencies please check out the Employer Pricing page for available job posting and recruitment services. This is South Africa's information technology recruitment and career website. Your IT job search starts here. Let's get working!

PayFast

CompuJobs IT Job Portal - Your #1 resource for IT jobs in South Africa.

Copyright © 2018 CompuJobs | All Rights Reserved