Home  |  Contact  |  About Us
Register  |  Sign In        

Technical Support Engineer

col-narrow-left   

Location:

Johannesburg, Gauteng 

Salary:

R240,000.00 per year

Posted:

06-12-2018
col-narrow-right   

Job Type:

Contract

Job Level:

Skilled

Employment Equity:

EE/AA Candidates Only
col-wide   

Job Description:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. This position is expected to diagnose and troubleshoot software and hardware problems and help our customers install applications and programmes.

Scope
To provide a high level of technical support across the company, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Email and chat applications to give clients quick answers to simple IT issues will be used. For more complex problems that require nuanced instructions, the incumbent will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, candidates must hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Key Behaviours
  • Bright, motivated and driven, with a thirst for digital knowledge.
  • Business focused
  • Customer focused
  • Personable
  • Enjoy knowledge sharing and networking.
  • Enthusiastic, analytical, creative, innovative and confident.
  • Reliable, flexible and cooperative.

Job Category:

Customer Support, Desktop Support, Helpdesk Support, IT Support, Technical Support
Company Info
Veritech ICT Solutions (Pty) Ltd
Johannesburg, GP, South Africa

Please register to view contact info


Company Profile



Company Info


Veritech ICT Solutions (Pty) Ltd
Johannesburg, GP, South Africa

Please register to view contact info


Technical Support Engineer

col-narrow-left   

Location:

Johannesburg, Gauteng 

Salary:

R240,000.00 per year

Posted:

06-12-2018
col-narrow-right   

Job Type:

Contract

Job Level:

Skilled

Employment Equity:

EE/AA Candidates Only
col-wide   

Job Description:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. This position is expected to diagnose and troubleshoot software and hardware problems and help our customers install applications and programmes.

Scope
To provide a high level of technical support across the company, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Email and chat applications to give clients quick answers to simple IT issues will be used. For more complex problems that require nuanced instructions, the incumbent will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, candidates must hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Key Behaviours
  • Bright, motivated and driven, with a thirst for digital knowledge.
  • Business focused
  • Customer focused
  • Personable
  • Enjoy knowledge sharing and networking.
  • Enthusiastic, analytical, creative, innovative and confident.
  • Reliable, flexible and cooperative.

Job Category:

Customer Support, Desktop Support, Helpdesk Support, IT Support, Technical Support
We are the #1 job site for IT Jobs in South Africa. The CompuJobs job site is your all in one it recruitment solution. Whether you are a candidate seeking a new IT job or a recruiter looking to hire IT staff, we are here to help you achieve your objectives. CompuJobs has been serving the information technology employment sector in South Africa since 2007. Job seekers please register to submit your CV and apply to jobs. Employers and recruitment agencies please check out the Employer Pricing page for available job posting and recruitment services. This is South Africa's information technology recruitment and career website. Your IT job search starts here. Let's get working!

PayFast

CompuJobs IT Job Portal - Your #1 resource for IT jobs in South Africa.

Copyright © 2018 CompuJobs | All Rights Reserved