Pretoria North, GP, South Africa
R35,000.00 per month
Open to All Candidates
A large well know retail company with their Head-Office based in Sandton, are currently looking to employ a well presented, well spoken, professional CRM Specialist with strong Data Analysis experience to start immediately or as soon as possible.
Salary: R30 000 – R35 000 CTC per month
Overtime work may be required to meet deadlines and/or complete tasks.
After hours support may be required.
Meeting deadlines is critical to this position
PURPOSE OF THE POSITION The specialist will be responsible to manage the CRM system of the company. To assist in system administration to internal system users for a range of systems including CRM, ERP and document management. To build system customizations and integrations where necessary. To assist in the creation of BI reports, documentation and training materials Has the opportunity to become/grow into the role of the IT Departments Manager Requirements:
Support: Receives telephonic and e-mail enquiries. Provides advice and makes mid-level system changes as necessary within standards and parameters specified. Escalates high level system issues as per specified procedures. Liaising with third party suppliers to execute CRM projects on time and on budget. Occasionally writing and deploying code to implement urgent business processes and capabilities or to fix errors that are causing business interruptions
Administration: Performs system functions as laid down e.g. daily ‘health’ checks. Creates user manuals on all major system functions. Assists with user training to ensure that users are competent to perform the functions as required. Creates automated workflows that are running and working as expected. Administers user licensing by ensuring that there is a license for every user and deals with new users and leaving users
Reporting: Creates Reports using SQL Reporting Services. Designs reports under the supervision of the IT Manager. Runs SQL reports on a daily/weekly/monthly basis as specified. Querying the database and generating reports to help management make business decisions
Projects: Participates in projects as required by the Company from time to time. Assists in all phases of project including scoping, design, implementation and maintenance
CRM / ERP, Data Analyst, Software Developer, Systems Developer