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Technical Writer

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Mouille Point

Salary:

Negotiable

Posted:

08-02-2019
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
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Job Description:

Operate within the Product Management team and integrate into the release management discipline with the primarily focus on building and maintaining a singular authoritative central body of product content (knowledge base) per core product offering.  This content will be used by all downstream stakeholders (internal and external) to serve their respective roles and outputs  i.e. building training material, release notes, newsletters, support articles, etc. 
This role will be accountable to provide comprehensive and unambiguous baseline content so that all subsequent outputs are aligned, comprehensive and appropriate.

A competent technical writer should have the ability to learn and understand US specific public safety terms and be able to articulate them within the primary content appropriately. 

Desirable Knowledge/Skills
  • Familiarisation of information systems, technology functions and applications in line with industry standards, as appropriate to the role
  • Appreciation of importance of Knowledge Management function, and associated benefits
  • Previous involvement in project-related activities
  • ITIL Foundation v3
  • Tertiary Qualification or Equivalent Experience
  • Proficient in MS Word , especially Excel (intermediate/advanced)
  • 3 years’ experience in an IT Service environment
  • Minimum of 18 months in the Knowledge Editor role
  • Minimum 3 years’ experience with MadCap Flare

Job Category:

Technical Author / Writer
Company Info
Nu Beginnings
Cape Town, WC, South Africa

Please register to view contact info


Company Profile



Company Info


Nu Beginnings
Cape Town, WC, South Africa

Please register to view contact info


Technical Writer

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Mouille Point

Salary:

Negotiable

Posted:

08-02-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Operate within the Product Management team and integrate into the release management discipline with the primarily focus on building and maintaining a singular authoritative central body of product content (knowledge base) per core product offering.  This content will be used by all downstream stakeholders (internal and external) to serve their respective roles and outputs  i.e. building training material, release notes, newsletters, support articles, etc. 
This role will be accountable to provide comprehensive and unambiguous baseline content so that all subsequent outputs are aligned, comprehensive and appropriate.

A competent technical writer should have the ability to learn and understand US specific public safety terms and be able to articulate them within the primary content appropriately. 

Desirable Knowledge/Skills
  • Familiarisation of information systems, technology functions and applications in line with industry standards, as appropriate to the role
  • Appreciation of importance of Knowledge Management function, and associated benefits
  • Previous involvement in project-related activities
  • ITIL Foundation v3
  • Tertiary Qualification or Equivalent Experience
  • Proficient in MS Word , especially Excel (intermediate/advanced)
  • 3 years’ experience in an IT Service environment
  • Minimum of 18 months in the Knowledge Editor role
  • Minimum 3 years’ experience with MadCap Flare

Job Category:

Technical Author / Writer
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