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Junior Application Support Consultant

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Location:

Cape Town, Western Cape 

Salary:

R40,000.00 per month

Posted:

14-02-2019
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

Junior Application Support Consultant 

Job Function:
  • To investigate, analyse, resolve and advise on support issues in a business application support environment.
 
Responsibilities:
  • Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
  • Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient
  • Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met
  • Provide specialised investigation and analysis of data integrity between source and destination applications.
  • Follow up and provide feedback to the customer for escalated application issues
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Extract and analyse application and system support data
  • Understanding clients business processes and requirements
  • Propose and make configuration amendments
  • Assist with providing and implementing temporary workarounds
  • Addressing advanced customer business and technical queries
  • Attend and provide input into weekly, monthly and adhoc customer support meetings
  • Review and improve operational requirements relating to the business processes
  • Advise and train support teams with investigations and support processes
  • Participate in performance measurement of support team members
  • Be available to Shift and Standby personnel for significant events
  • Participate in the customer management escalation standby schedule
 
Education Required:
  • 3 Year tertiary qualification or a relevant IT qualification
 
Experience Required:
  • Minimum 2 years support analyst or senior application support experience
 
Essential Competencies:
  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Ability to solve medium complexity problems
  • Understand and develop the support team technical competency
  • Self-motivated, proactive, taking ownership of problems until they are resolved
  • Mature person with the sense of responsibility to do after hours standby
 
Advantageous Competencies:
  • Good oral and written communication skills
  • Good customer relationship skills
  • Quick learner (short initial ramp up period)
 
Additional Requirements:
  • Must be comfortable with working in the customer domain
  • Be able to adjust to the needs of a flexible working environment
 
Additional Comments:
  • Intermediate level UNIX and Windows skills are required in this role to be able to administer the applications and guide the team e.g. start/stop, view logs, create scheduled jobs, investigate performance issues on business application processes running on these operating systems
  • Basic SQL scripting skills are required to query data and provide ad hoc reports when investigating business data integrity issues

Job Category:

IT Consultant, Software Support
Company Info
IT Staffing
Melkbosstrand, WC, South Africa

Please register to view contact info


Company Profile



Company Info


IT Staffing
Melkbosstrand, WC, South Africa

Please register to view contact info


Junior Application Support Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

R40,000.00 per month

Posted:

14-02-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Junior Application Support Consultant 

Job Function:
  • To investigate, analyse, resolve and advise on support issues in a business application support environment.
 
Responsibilities:
  • Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
  • Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient
  • Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met
  • Provide specialised investigation and analysis of data integrity between source and destination applications.
  • Follow up and provide feedback to the customer for escalated application issues
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Extract and analyse application and system support data
  • Understanding clients business processes and requirements
  • Propose and make configuration amendments
  • Assist with providing and implementing temporary workarounds
  • Addressing advanced customer business and technical queries
  • Attend and provide input into weekly, monthly and adhoc customer support meetings
  • Review and improve operational requirements relating to the business processes
  • Advise and train support teams with investigations and support processes
  • Participate in performance measurement of support team members
  • Be available to Shift and Standby personnel for significant events
  • Participate in the customer management escalation standby schedule
 
Education Required:
  • 3 Year tertiary qualification or a relevant IT qualification
 
Experience Required:
  • Minimum 2 years support analyst or senior application support experience
 
Essential Competencies:
  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Ability to solve medium complexity problems
  • Understand and develop the support team technical competency
  • Self-motivated, proactive, taking ownership of problems until they are resolved
  • Mature person with the sense of responsibility to do after hours standby
 
Advantageous Competencies:
  • Good oral and written communication skills
  • Good customer relationship skills
  • Quick learner (short initial ramp up period)
 
Additional Requirements:
  • Must be comfortable with working in the customer domain
  • Be able to adjust to the needs of a flexible working environment
 
Additional Comments:
  • Intermediate level UNIX and Windows skills are required in this role to be able to administer the applications and guide the team e.g. start/stop, view logs, create scheduled jobs, investigate performance issues on business application processes running on these operating systems
  • Basic SQL scripting skills are required to query data and provide ad hoc reports when investigating business data integrity issues

Job Category:

IT Consultant, Software Support
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