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Technical Account Manager

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Location:

Johannesburg, Gauteng 

Salary:

Negotiable per month

Posted:

13-03-2019
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Job Type:

Permanent

Job Level:

Management

Employment Equity:

Open to All Candidates
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Job Description:

Technical Account Manager (previously known as Implementation and Support Account Manager) based in Johannesburg
  • Salary = negotiable depending on experience

Key Responsibilities / Accountabilities
  • This is a leadership role where the appointed candidate will manage two junior Data Engineers on-site at a key client
  • Responsible for proving guidance and support to Data Engineers daily and will be accountable for their performance
  • Foster a positive team environment that motivates team members to meet and exceed team SLAs, quality standards and goals
  • Manage team operations with a high attention to detail and prioritize the client requests effectively
  • Liaise and interface with clients and key project stakeholders
  • Be responsible for client training on Quintessence and the solutions delivered
  • Provide feedback to the development team regarding new functionality requirements and bugs
  • Review client feedback, investigate possible solution issues, and work with different parties to address them
  • Find process gaps, collect data, propose solutions, and work with engineers, PM teams, and management to improve the client experience
  • Management of all client communications and expectations with timeous feedback
 
 
Preferred Qualifications & Experience:
  • Tertiary degree in BSc Computer Science, Information Science/Information Technology, Mathematics, Engineering or related field.
  • 3 to 5 years’ experience leading and managing teams in technical or account-based roles
  • Understanding and working experience in data integration and transformation (advantageous)
  • Any financial qualification relevant to the Asset Management Industry is ideal
 
The candidate will also need to have the following attributes:
  • A passion to learn and extend knowledge continuously
  • Ability to communicate professionally at an executive level in both written and verbal form
  • Comfortable being part of a remote team
  • Ability to communicate clearly with the team on the ground at the client and Quintessence Head Office
  • Ability to manage and motivate your team
  • Good at problem solving (core to the role)
  • The ability to self-manage and self-motivate
  • Be a team player
  • Be adaptable
  • Be able to efficiently and effectively plan and structure tasks
  • Execute assignments against deadlines
  • Demonstrate excellent time-management skills and the ability to work independently
  • Thrive in an agile environment
 
Industry Experience
  • Information and technology services
  • Asset management and financial services (distinct advantage)

Job Category:

Account / Product Manager, Technical Support
Company Info
The Talent Finder
Durbanville, WC, South Africa

Please register to view contact info


Company Profile



Company Info


The Talent Finder
Durbanville, WC, South Africa

Please register to view contact info


Technical Account Manager

col-narrow-left   

Location:

Johannesburg, Gauteng 

Salary:

Negotiable per month

Posted:

13-03-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Management

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Technical Account Manager (previously known as Implementation and Support Account Manager) based in Johannesburg
  • Salary = negotiable depending on experience

Key Responsibilities / Accountabilities
  • This is a leadership role where the appointed candidate will manage two junior Data Engineers on-site at a key client
  • Responsible for proving guidance and support to Data Engineers daily and will be accountable for their performance
  • Foster a positive team environment that motivates team members to meet and exceed team SLAs, quality standards and goals
  • Manage team operations with a high attention to detail and prioritize the client requests effectively
  • Liaise and interface with clients and key project stakeholders
  • Be responsible for client training on Quintessence and the solutions delivered
  • Provide feedback to the development team regarding new functionality requirements and bugs
  • Review client feedback, investigate possible solution issues, and work with different parties to address them
  • Find process gaps, collect data, propose solutions, and work with engineers, PM teams, and management to improve the client experience
  • Management of all client communications and expectations with timeous feedback
 
 
Preferred Qualifications & Experience:
  • Tertiary degree in BSc Computer Science, Information Science/Information Technology, Mathematics, Engineering or related field.
  • 3 to 5 years’ experience leading and managing teams in technical or account-based roles
  • Understanding and working experience in data integration and transformation (advantageous)
  • Any financial qualification relevant to the Asset Management Industry is ideal
 
The candidate will also need to have the following attributes:
  • A passion to learn and extend knowledge continuously
  • Ability to communicate professionally at an executive level in both written and verbal form
  • Comfortable being part of a remote team
  • Ability to communicate clearly with the team on the ground at the client and Quintessence Head Office
  • Ability to manage and motivate your team
  • Good at problem solving (core to the role)
  • The ability to self-manage and self-motivate
  • Be a team player
  • Be adaptable
  • Be able to efficiently and effectively plan and structure tasks
  • Execute assignments against deadlines
  • Demonstrate excellent time-management skills and the ability to work independently
  • Thrive in an agile environment
 
Industry Experience
  • Information and technology services
  • Asset management and financial services (distinct advantage)

Job Category:

Account / Product Manager, Technical Support
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