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IT Field Service Technician

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Location:

Sandton, Gauteng 

Salary:

R13,500.00 per month

Posted:

27-03-2019
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

FIELD SERVICE TECHNICIANS
Sandton, Johannesburg
R13 500
 
Responsibilities:
  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement.
 
Qualifications
  • Matric or other equivalent qualification preferable
  • A+, N+, Nedbank BR and IMAC Qualification
  • 2 years experience in maintaining equipment in an IT environment
  • 2 years Desktop Experience, POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage.
  • Own vehicle ad a valid driver's license.
 
Please send a fully detailed cv including availability and salary expectations.

Job Category:

Desktop Support, Field Service Engineer, IT Support, Technical Support
Company Info
IT Staffing
Melkbosstrand, WC, South Africa

Please register to view contact info


Company Profile



Company Info


IT Staffing
Melkbosstrand, WC, South Africa

Please register to view contact info


IT Field Service Technician

col-narrow-left   

Location:

Sandton, Gauteng 

Salary:

R13,500.00 per month

Posted:

27-03-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

FIELD SERVICE TECHNICIANS
Sandton, Johannesburg
R13 500
 
Responsibilities:
  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement.
 
Qualifications
  • Matric or other equivalent qualification preferable
  • A+, N+, Nedbank BR and IMAC Qualification
  • 2 years experience in maintaining equipment in an IT environment
  • 2 years Desktop Experience, POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage.
  • Own vehicle ad a valid driver's license.
 
Please send a fully detailed cv including availability and salary expectations.

Job Category:

Desktop Support, Field Service Engineer, IT Support, Technical Support
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