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Technical Support Consultant

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Location:

Cape Town, Western Cape 

Suburb:

Century City

Salary:

R240,000.00 per year

Posted:

12-04-2019
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
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Job Description:

Our client in Century City is looking  for Technical Support Consultants fluent in any of the following languages: Spanish, German, Russian, Italian

Responsibilities
  • Deliver excellent customer service in order to resolve customer concerns and retain customers via support tickets, email, phone, and chat.
  • Respond to incoming customer inquiries about company products
  • Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty
  • Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
  • Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
  • Demonstrate ability to accurately gather information and document customer issues through the CRM tool
  • Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.

Qualifications
  • Minimum of a BS in Computer Science, related technical degree, or equivalent work experience.
  • Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
  • Basic understanding of Internet principles, terminology and functionality.
  • Familiarity with UNIX script commands, website/web server administration a strong plus.
  • Certifications are a plus (i.e. CISSP, MCSE, CCNA).
  • 0 - 2 years technical support or IT experience interfacing with external clients.
  • Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus

Job Category:

Call Centre, IT Consultant, IT Support, Technical Support
Company Info
Call Centre Staffing
Cape Town, WC, South Africa

Please register to view contact info


Company Profile



Company Info


Call Centre Staffing
Cape Town, WC, South Africa

Please register to view contact info


Technical Support Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Century City

Salary:

R240,000.00 per year

Posted:

12-04-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Our client in Century City is looking  for Technical Support Consultants fluent in any of the following languages: Spanish, German, Russian, Italian

Responsibilities
  • Deliver excellent customer service in order to resolve customer concerns and retain customers via support tickets, email, phone, and chat.
  • Respond to incoming customer inquiries about company products
  • Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty
  • Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
  • Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
  • Demonstrate ability to accurately gather information and document customer issues through the CRM tool
  • Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.

Qualifications
  • Minimum of a BS in Computer Science, related technical degree, or equivalent work experience.
  • Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus
  • Basic understanding of Internet principles, terminology and functionality.
  • Familiarity with UNIX script commands, website/web server administration a strong plus.
  • Certifications are a plus (i.e. CISSP, MCSE, CCNA).
  • 0 - 2 years technical support or IT experience interfacing with external clients.
  • Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus

Job Category:

Call Centre, IT Consultant, IT Support, Technical Support
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