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Technical Customer Service Consultant

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Location:

Cape Town, Western Cape 

Salary:

Negotiable

Posted:

28-08-2019
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Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
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Job Description:

Your daily responsibilities would include:

  • Assisting customers with email setup across various mail programs. 
  • Troubleshooting and assisting with email by applying your understanding of various mail access methods like POP and IMAP.
  • Troubleshooting and assisting with web hosting related queries, by applying your domain knowledge, which would include a high level understanding of various content management systems, of which Wordpress would be an example.   
  • Assisting customers to navigate our hosting control panel. 
  • Offering an extension of after hours support to our customers on behalf of various technical departments. 


Requirements

The ideal candidate:

  • Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
  • Communicates with insight and understanding, concisely and clearly;
  • Is consistently patient, amicable and responsive in dealing with all people;
  • Demonstrates consistent administrative efficiency and accuracy; and
  • Is tenacious in pursuing constructive relationship outcomes.


Demonstrates a high level of proficiency in:

  • Communication: Written and spoken English;
  • Listen and comprehend;
  • Convey understanding of concepts, principles and procedures;
  • Administrative skills, attention to detail and troubleshooting;
  • Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
  • Understanding technical- and business concepts at a high level;
  • Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.


Qualifications and experience:

  • A matric pass or equivalent is essential.

Job Category:

Customer Support, IT Consultant, IT Support, Technical Support
Company Info
AJL Consulting
Diep River, WC, South Africa

Please register to view contact info


Company Profile



Company Info


AJL Consulting
Diep River, WC, South Africa

Please register to view contact info


Technical Customer Service Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

Negotiable

Posted:

28-08-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Your daily responsibilities would include:

  • Assisting customers with email setup across various mail programs. 
  • Troubleshooting and assisting with email by applying your understanding of various mail access methods like POP and IMAP.
  • Troubleshooting and assisting with web hosting related queries, by applying your domain knowledge, which would include a high level understanding of various content management systems, of which Wordpress would be an example.   
  • Assisting customers to navigate our hosting control panel. 
  • Offering an extension of after hours support to our customers on behalf of various technical departments. 


Requirements

The ideal candidate:

  • Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
  • Communicates with insight and understanding, concisely and clearly;
  • Is consistently patient, amicable and responsive in dealing with all people;
  • Demonstrates consistent administrative efficiency and accuracy; and
  • Is tenacious in pursuing constructive relationship outcomes.


Demonstrates a high level of proficiency in:

  • Communication: Written and spoken English;
  • Listen and comprehend;
  • Convey understanding of concepts, principles and procedures;
  • Administrative skills, attention to detail and troubleshooting;
  • Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
  • Understanding technical- and business concepts at a high level;
  • Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.


Qualifications and experience:

  • A matric pass or equivalent is essential.

Job Category:

Customer Support, IT Consultant, IT Support, Technical Support
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