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IT Support Engineer

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Location:

Cape Town, Western Cape 

Salary:

Negotiable

Posted:

03-09-2019
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

Reporting to the Team Leader, the key deliverables of our Second Line Engineers can be summarised as follows:

  • Delivery of high quality remote support on a range of technical incidents and problems across the client base
  • Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
  • You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems
  • You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
  • Work on cases remotely via phone, email and Internet 
  • Hardware, software, desktop, network and infrastructure support 
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
  • Application troubleshooting


The ideal candidate will have/be:

  • Experience of providing IT Support in a commercial environment 
  • Excellent communication and interpersonal skills 
  • Experience supporting Microsoft Office, Microsoft Exchange, Office 365, Active  Directory, Microsoft Server, MAC OS, Azure, Mimecast, Egnyte)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker

Job Category:

IT Support, Network Engineer, Software Support, Technical Support
Company Info
AJL Consulting
Diep River, WC, South Africa

Please register to view contact info


Company Profile



Company Info


AJL Consulting
Diep River, WC, South Africa

Please register to view contact info


IT Support Engineer

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

Negotiable

Posted:

03-09-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Reporting to the Team Leader, the key deliverables of our Second Line Engineers can be summarised as follows:

  • Delivery of high quality remote support on a range of technical incidents and problems across the client base
  • Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
  • You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems
  • You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
  • Work on cases remotely via phone, email and Internet 
  • Hardware, software, desktop, network and infrastructure support 
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
  • Application troubleshooting


The ideal candidate will have/be:

  • Experience of providing IT Support in a commercial environment 
  • Excellent communication and interpersonal skills 
  • Experience supporting Microsoft Office, Microsoft Exchange, Office 365, Active  Directory, Microsoft Server, MAC OS, Azure, Mimecast, Egnyte)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker

Job Category:

IT Support, Network Engineer, Software Support, Technical Support
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