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Mikrotik Specialist

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Location:

Durban, Kwazulu Natal 

Suburb:

Umhlanga

Salary:

R40 000 - R60 000 per month

Posted:

09-09-2019
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Job Type:

Permanent

Job Level:

Senior

Employment Equity:

Open to All Candidates
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Job Description:

As a T3 (Third Tier) Support Engineer/ Mikrotik Specialist with expertise specifically with Mikrotik products and very technically minded you will be responsible for providing expert level technical support to ensure a positive customer experience
Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries.
Point of reference for support team to ensure policy and procedures are followed correctly
 
Requirements:
  • 5-8 years of experience in telco (Voice and data) Environment – Essential
  • Certifications: Mikrotik Certified Network Associate or equivalent; SIP School certified Associate
 
You will need to demonstrate:
Internet/telco service provider equipment knowledge
Specialization in at least two of the following:
  • Voice – packet analysis (e.g, wireshark) and advanced asterisk
  • Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering
  • Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec
  • Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
 
Duties include, but are not limited to:
  • Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets
  • Respond to client outages and emergency situations
  • Perform share of 24-hour standby on call rotation with support team
  • Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)
  • Strive to achieve service level targets
  • Handle specialized functions and perform special projects
  • Monitor, mentor and train the support team
  • Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability
  • Work independently and with management to continuously improve processes and procedures
  • Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
  • Work with systems team to inform the design/development of customer and staff solutions

Job Category:

Network Administrator, Network Engineer, Server Administrator, Systems Administrator, Systems Engineer
Company Info
J2E Placements
Pretoria North, GP, South Africa

Please register to view contact info


Company Profile



Company Info


J2E Placements
Pretoria North, GP, South Africa

Please register to view contact info


Mikrotik Specialist

col-narrow-left   

Location:

Durban, Kwazulu Natal 

Suburb:

Umhlanga

Salary:

R40 000 - R60 000 per month

Posted:

09-09-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Senior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

As a T3 (Third Tier) Support Engineer/ Mikrotik Specialist with expertise specifically with Mikrotik products and very technically minded you will be responsible for providing expert level technical support to ensure a positive customer experience
Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries.
Point of reference for support team to ensure policy and procedures are followed correctly
 
Requirements:
  • 5-8 years of experience in telco (Voice and data) Environment – Essential
  • Certifications: Mikrotik Certified Network Associate or equivalent; SIP School certified Associate
 
You will need to demonstrate:
Internet/telco service provider equipment knowledge
Specialization in at least two of the following:
  • Voice – packet analysis (e.g, wireshark) and advanced asterisk
  • Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering
  • Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec
  • Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
 
Duties include, but are not limited to:
  • Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets
  • Respond to client outages and emergency situations
  • Perform share of 24-hour standby on call rotation with support team
  • Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)
  • Strive to achieve service level targets
  • Handle specialized functions and perform special projects
  • Monitor, mentor and train the support team
  • Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability
  • Work independently and with management to continuously improve processes and procedures
  • Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
  • Work with systems team to inform the design/development of customer and staff solutions

Job Category:

Network Administrator, Network Engineer, Server Administrator, Systems Administrator, Systems Engineer
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