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Technical Customer Service Representative (Telecoms)

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Location:

Johannesburg, Gauteng 

Suburb:

Rivonia

Salary:

R25,000.00 per month

Posted:

10-09-2019
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Technical Customer Service Representative (Telecoms)
Rivonia, Johannesburg

R20 000 – R25 000 per month neg
 
MUST have Miktorik and Linux experience to apply!
 
The fundamental role of a Customer Service Representative is to manage customer queries and complaints. If you have a nurturing yet decisive and strong personality, we are looking for you!
 
Requirements:
  • Grade 12
  • Tertiary recommended
  • Microsoft applications
  • CRM systems
 
Duties include, but are not limited to:
  • Maintaining a positive, empathetic and professional attitude towards customers always
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Product knowledge to answer questions
  • Processing orders, forms, applications and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues
  • Providing feedback on efficiency of customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Resolve product and service problems by clarifying customers complaints, determining cause of problem, selecting and explaining the best solution to solve the problem, expediting correction of adjustment, following up to ensure resolution
  • Recommend potential products/services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collection and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationship of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Assist with placement of orders, refunds or exchanges
  • Answer questions about warranties or terms of sales
  • Inform customer of deals and promotions
  • Upsell products and services offering to existing client base
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals
  • Resolve customers complaints via phone, email, mail or social media
  • Bi monthly care visits to Top 50 clients
 
Please send your cv, as well as a certifications.

Job Category:

Customer Support, IT Sales / Marketing, Telecoms Consultant
Company Info
J2E Placements
Pretoria North, GP, South Africa

Please register to view contact info


Company Profile



Company Info


J2E Placements
Pretoria North, GP, South Africa

Please register to view contact info


Technical Customer Service Representative (Telecoms)

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

Rivonia

Salary:

R25,000.00 per month

Posted:

10-09-2019
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Technical Customer Service Representative (Telecoms)
Rivonia, Johannesburg

R20 000 – R25 000 per month neg
 
MUST have Miktorik and Linux experience to apply!
 
The fundamental role of a Customer Service Representative is to manage customer queries and complaints. If you have a nurturing yet decisive and strong personality, we are looking for you!
 
Requirements:
  • Grade 12
  • Tertiary recommended
  • Microsoft applications
  • CRM systems
 
Duties include, but are not limited to:
  • Maintaining a positive, empathetic and professional attitude towards customers always
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Product knowledge to answer questions
  • Processing orders, forms, applications and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues
  • Providing feedback on efficiency of customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Resolve product and service problems by clarifying customers complaints, determining cause of problem, selecting and explaining the best solution to solve the problem, expediting correction of adjustment, following up to ensure resolution
  • Recommend potential products/services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collection and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationship of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Assist with placement of orders, refunds or exchanges
  • Answer questions about warranties or terms of sales
  • Inform customer of deals and promotions
  • Upsell products and services offering to existing client base
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals
  • Resolve customers complaints via phone, email, mail or social media
  • Bi monthly care visits to Top 50 clients
 
Please send your cv, as well as a certifications.

Job Category:

Customer Support, IT Sales / Marketing, Telecoms Consultant
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