cape town, WC, South Africa
Senior Network Engineer (Netapp / Cisco)
Cape Town, Western Cape
Open to All Candidates
The Platform Support Team has responsibilities focused around the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc. As a senior engineer you will be responsible for supporting the Tier 1 teams with complex incidents, problem ownership to resolution and performing changes adhering to ITIL principles at all times. You will also be required to support the Tier 1 Team out of hours as part of an on-call rota
Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc. Perform project related duties with regards to new and changing infrastructure deployments as required. Regularly updating customers on progress of incidents, problems and changes by telephone and email. Regularly updating ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests. Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required. Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform Support. Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution. Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions. To stay up to date and accredited within the current technologies. Capturing repeat faults and undertaking root cause analysis. Proactive identification of fault trends. Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the MSC Tier 1 out of hours. Attend the Change Advisory Board for customer change requests. Attend meetings and working parties to represent MSC where necessary. Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site. Attend customer sites for onsite project and support related activities. Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process. Work closely with the solutions area of the business regarding developing new services and proposal. Ensure all Customer documentation is kept up to date. Providing input to customer facing Technical Incident Reports.
Essential (5 – 6 Years) Experience in the below technologies in configuring, troubleshooting and administering all areas with deep technical expertise in at least two areas: (stronger emphasis in bold) NetApp Storage (Ontap and CDOT) Cisco UCS Cisco Nexus Switches SAN Fabric Switches. (Brocade and Cisco) Dell SC/ME Storage VMware vSphere, vSphere SRM, vSphere Replication. VMware NSX and vCloud Director. Desirable (Any) o Experience of administering/troubleshooting Cisco ASA Firewalls. Experience of administering/troubleshooting Windows Server. Experience in administering/troubleshooting switching and routing technologies. (Ubiquiti, Netgear, Dell, HP) Exposure to managing PCI -DSS compliant environments
Graduate or qualified by experience Netapp NCDA, NCSE, NCIE SAN Cisco CCNP DataCentre Microsoft Azure Administrator Associate, Azure Solutions Architect ITIL Foundation
A structured and organised approach to complex problem determination and solving. Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems and changes. The ability to communicate both verbally and electronically in a clear, professional manner. The ability to work with minimum supervision and as part of a team, maintaining a high level of motivation and productivity. Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems and changes. A detailed and accurate approach to undertaking all duties. Numerate and literate with an eye for detail. A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels. Client focussed and with customer care / services mind-set. Professional & diligent team player but able to work independently and be self-motivated. Enthusiastic, energetic and confident. Valid driving licence and reliable transport.
Information Technology, IT Hardware Engineer, IT Manager, IT Software Engineer, IT Systems Administrator