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Project Support Officer

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Century City

Salary:

Negotiable per month

Posted:

02-09-2020
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Location: Cape Town
Region: South Africa
Application Deadline: Tuesday, September 29, 2020

Company Background

IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics. 

We are a dynamic and fast growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. 

An opportunity has arisen for an experienced Project Support Officer to join our busy Project Management office based out of our Cape Town offices.


The Role

This role has overall responsibility for the provision of a broad range of Project Management Office support, to a variety of projects and programmes, supporting our clients within the Professional Services Directorate and some of the wider group directorates. 


Duties and Responsibilities:

Process, Governance & Quality Management

  • Providing documented processes and core governance for projects engagements across the group
    • Provide advice &/or assistance to Project Managers where Client demands require process flexibility
  • Ensuring adherence to ISO Certification & Processes
    • Compliance with Legal, Regulatory, Statutory and Contractual requirements
  • Customer & Delivery Team Satisfactions Surveys
    • Managing client feedback requests
    • Obtaining Feedback from Delivery Teams on Engagements
    • Identifying lessons to be learned
    • NPS reporting
  • Documentation Template Updates
    • Kimble Products & Template maintenance (governance of major versions)
    • Engagement template documentation (SoWs / Change Request / Contracts)
  • Process Communications
    • Ensuring the right communications channels are used for the right purposes
    • Point of contact for project team and engagement communications, managing and engaging with a wide range of internal and external stakeholders
    • To provide timely response to all enquiries, from both internal and external clients relating to engagements
    • Liaising with other internal teams to ensure smooth transition of projects
  • Process Audits
    • What processes need refinement / improvement – continuous improvement

Engagement Delivery Support

  • Transition of projects from Commercial to Delivery
    • Order / Deal Pack Processing
    • Including following up on actions needed for completion of Change Requests
  • Transition of projects from Delivery to Managed Service
  • Bodyshop / Managed Bodyshop project administration and resourcing
    • Scheduling
    • Invoices, Credit Notes & Revenue adjustments
  • Supplier Delivery Management

Technical Team & Schedule Management

  • Managing scheduling for non-PS bookings as required
  • Future resource demand forecasting
    • Ensuring demands can be met
    • Identifying when we have more work than resources can manage and escalating
    • Identifying where we have significant white space to be filled and escalating
  • Holiday / Planned Absence Request Approvals
  • Managing Non-Billable / Other Activity Codes
  • Team Skills Matrix and capability information capture (i.e. service delivery capability)
    • Ensuring this is regularly updated

Financial & Performance Management

  • Managing & Reporting against Targets
  • Weekly & Month End Period Management
    • Checking that all timesheets have been entered and running the period close activities
    • Adding timesheet information on behalf of consultants (by exception only)
    • Approving timesheets on behalf of Project Managers (by exception only)
  • Analyse & Report on Team Utilisation
    • Revenue analysis and maximisation
      • Ensuring all white space is filled where possible
      • Forecast / delivery variance reporting

Location and Environment

This role will be based in our Beautiful Century City Office in Cape Town; however, you will work amongst a wider Project Managment team split across client sites, London, Cape Town and Manchester offices.

Our culture is non-hierarchical and one which stems from a work hard, but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

If you think you are a results oriented, positive, strategic thinker as well as tactical practitioner, then the Lab is the place for you.


Required Skills and Capabilities

The ideal candidate will have/be:

  • Previous experience in a Project Support role or similar
  • Strong personal organisational skills
  • Excellent communication skills
  • Service oriented, adaptable, and resilient
  • Process driven, excellent attention to detail, quality, and control
  • Ability to work on own initiative
  • Good negotiation and relationship building skills
  • Ability to develop new skills and understand new technology as required
  • Skilled in Microsoft Office 365 Suite
  • Knowledge of Kimble PSA tool an advantage but not essential

Package
  • Working hours will be 40 to 45 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time)
  • 22 days’ annual leave
  • Access to a medical aid and pension scheme
  • Rewarded for additional IT related study
  • Free breakfast daily, lunches paid for on Friday (and a whole array of other benefits!)
  • Working for an established London based employer with predominantly UK based clients


Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

IT Lab is an equal opportunities employer and is committed to attracting and retaining the best talent.


Job Category:

Customer Service, IT Desktop Support, IT Project Administrator, IT Service Desk, IT Support

Company Info


ContentandCloud
Cape Town, WC, South Africa

Please register to view contact info


Project Support Officer

col-narrow-left   

Location:

Cape Town, Western Cape 

Suburb:

Century City

Salary:

Negotiable per month

Posted:

02-09-2020
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

Location: Cape Town
Region: South Africa
Application Deadline: Tuesday, September 29, 2020

Company Background

IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics. 

We are a dynamic and fast growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. 

An opportunity has arisen for an experienced Project Support Officer to join our busy Project Management office based out of our Cape Town offices.


The Role

This role has overall responsibility for the provision of a broad range of Project Management Office support, to a variety of projects and programmes, supporting our clients within the Professional Services Directorate and some of the wider group directorates. 


Duties and Responsibilities:

Process, Governance & Quality Management

  • Providing documented processes and core governance for projects engagements across the group
    • Provide advice &/or assistance to Project Managers where Client demands require process flexibility
  • Ensuring adherence to ISO Certification & Processes
    • Compliance with Legal, Regulatory, Statutory and Contractual requirements
  • Customer & Delivery Team Satisfactions Surveys
    • Managing client feedback requests
    • Obtaining Feedback from Delivery Teams on Engagements
    • Identifying lessons to be learned
    • NPS reporting
  • Documentation Template Updates
    • Kimble Products & Template maintenance (governance of major versions)
    • Engagement template documentation (SoWs / Change Request / Contracts)
  • Process Communications
    • Ensuring the right communications channels are used for the right purposes
    • Point of contact for project team and engagement communications, managing and engaging with a wide range of internal and external stakeholders
    • To provide timely response to all enquiries, from both internal and external clients relating to engagements
    • Liaising with other internal teams to ensure smooth transition of projects
  • Process Audits
    • What processes need refinement / improvement – continuous improvement

Engagement Delivery Support

  • Transition of projects from Commercial to Delivery
    • Order / Deal Pack Processing
    • Including following up on actions needed for completion of Change Requests
  • Transition of projects from Delivery to Managed Service
  • Bodyshop / Managed Bodyshop project administration and resourcing
    • Scheduling
    • Invoices, Credit Notes & Revenue adjustments
  • Supplier Delivery Management

Technical Team & Schedule Management

  • Managing scheduling for non-PS bookings as required
  • Future resource demand forecasting
    • Ensuring demands can be met
    • Identifying when we have more work than resources can manage and escalating
    • Identifying where we have significant white space to be filled and escalating
  • Holiday / Planned Absence Request Approvals
  • Managing Non-Billable / Other Activity Codes
  • Team Skills Matrix and capability information capture (i.e. service delivery capability)
    • Ensuring this is regularly updated

Financial & Performance Management

  • Managing & Reporting against Targets
  • Weekly & Month End Period Management
    • Checking that all timesheets have been entered and running the period close activities
    • Adding timesheet information on behalf of consultants (by exception only)
    • Approving timesheets on behalf of Project Managers (by exception only)
  • Analyse & Report on Team Utilisation
    • Revenue analysis and maximisation
      • Ensuring all white space is filled where possible
      • Forecast / delivery variance reporting

Location and Environment

This role will be based in our Beautiful Century City Office in Cape Town; however, you will work amongst a wider Project Managment team split across client sites, London, Cape Town and Manchester offices.

Our culture is non-hierarchical and one which stems from a work hard, but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

If you think you are a results oriented, positive, strategic thinker as well as tactical practitioner, then the Lab is the place for you.


Required Skills and Capabilities

The ideal candidate will have/be:

  • Previous experience in a Project Support role or similar
  • Strong personal organisational skills
  • Excellent communication skills
  • Service oriented, adaptable, and resilient
  • Process driven, excellent attention to detail, quality, and control
  • Ability to work on own initiative
  • Good negotiation and relationship building skills
  • Ability to develop new skills and understand new technology as required
  • Skilled in Microsoft Office 365 Suite
  • Knowledge of Kimble PSA tool an advantage but not essential

Package
  • Working hours will be 40 to 45 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time)
  • 22 days’ annual leave
  • Access to a medical aid and pension scheme
  • Rewarded for additional IT related study
  • Free breakfast daily, lunches paid for on Friday (and a whole array of other benefits!)
  • Working for an established London based employer with predominantly UK based clients


Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

IT Lab is an equal opportunities employer and is committed to attracting and retaining the best talent.


Job Category:

Customer Service, IT Desktop Support, IT Project Administrator, IT Service Desk, IT Support

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