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Technical Customer Service Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

Negotiable

Posted:

15-10-2020
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Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
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Job Description:

Your daily responsibilities would include:

  • Assisting customers with email setup across various mail programs. 
  • Troubleshooting and assisting with email by applying your understanding of various mail access methods like POP and IMAP.
  • Troubleshooting and assisting with web hosting related queries, by applying your domain knowledge, which would include a high level understanding of various content management systems, of which Wordpress would be an example.   
  • Assisting customers to navigate our hosting control panel. 
  • Offering an extension of after hours support to our customers on behalf of various technical departments. 


Requirements

The ideal candidate:

  • Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
  • Communicates with insight and understanding, concisely and clearly;
  • Is consistently patient, amicable and responsive in dealing with all people;
  • Demonstrates consistent administrative efficiency and accuracy; and
  • Is tenacious in pursuing constructive relationship outcomes.


Demonstrates a high level of proficiency in:

  • Communication: Written and spoken English;
  • Listen and comprehend;
  • Convey understanding of concepts, principles and procedures;
  • Administrative skills, attention to detail and troubleshooting;
  • Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
  • Understanding technical- and business concepts at a high level;
  • Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.


Qualifications and experience:

  • A matric pass or equivalent is essential.

Job Category:

Information Technology, IT Consultant, IT Customer Support, IT Support

Company Info


Lineker Solutions
cape town, WC, South Africa

Please register to view contact info


Technical Customer Service Consultant

col-narrow-left   

Location:

Cape Town, Western Cape 

Salary:

Negotiable

Posted:

15-10-2020
col-narrow-right   

Job Type:

Permanent

Job Level:

Junior

Employment Equity:

Open to All Candidates
col-wide   

Job Description:

Your daily responsibilities would include:

  • Assisting customers with email setup across various mail programs. 
  • Troubleshooting and assisting with email by applying your understanding of various mail access methods like POP and IMAP.
  • Troubleshooting and assisting with web hosting related queries, by applying your domain knowledge, which would include a high level understanding of various content management systems, of which Wordpress would be an example.   
  • Assisting customers to navigate our hosting control panel. 
  • Offering an extension of after hours support to our customers on behalf of various technical departments. 


Requirements

The ideal candidate:

  • Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
  • Communicates with insight and understanding, concisely and clearly;
  • Is consistently patient, amicable and responsive in dealing with all people;
  • Demonstrates consistent administrative efficiency and accuracy; and
  • Is tenacious in pursuing constructive relationship outcomes.


Demonstrates a high level of proficiency in:

  • Communication: Written and spoken English;
  • Listen and comprehend;
  • Convey understanding of concepts, principles and procedures;
  • Administrative skills, attention to detail and troubleshooting;
  • Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
  • Understanding technical- and business concepts at a high level;
  • Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.


Qualifications and experience:

  • A matric pass or equivalent is essential.

Job Category:

Information Technology, IT Consultant, IT Customer Support, IT Support

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