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Support Agent (SQL)

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Location:

Johannesburg, Gauteng 

Suburb:

Randburg

Salary:

R12 000 - R15 000 per month

Posted:

15-10-2020
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Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
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Job Description:

My client is based in Randburg and is currently recruiting for a Support Agent with good SQL skills.

Primary Responsibilities
  • Support users telephonically and via email (Web Application Support)
  • User contact and communication (telephonic and digital)
  • Create basic reports in SQL

Level One Support
  • Answering of the helpdesk telephone and tickets logged via our support system.
  • Development of SQL queries that support the support process
  • Working with the development team to resolve reported issues.
  • Creating proper documentation.
  • Meeting support SLA.

Database Querying
The support agent will need to use T-SQL (triggers, stored procedures, functions) to query the many databases that they operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

Skills Required
  • Technical (Required)
  • Basic T-SQL Querying (1-2 years)
  • Basic understanding of web applications.
  • Technical (Nice to have)
  • SQL Reporting Services
  • SQL Integration Services
  • Soft
  • Experience in a support environment.
  • Fluent in English
  • Good Communicator

Job Category:

Information Technology, IT Customer Support, IT Helpdesk Support, IT Software Support, IT Support

Company Info


Career Minded
Johannesburg, GP, South Africa

Please register to view contact info


Support Agent (SQL)

col-narrow-left   

Location:

Johannesburg, Gauteng 

Suburb:

Randburg

Salary:

R12 000 - R15 000 per month

Posted:

15-10-2020
col-narrow-right   

Job Type:

Permanent

Job Level:

Skilled

Employment Equity:

South African Citizens Only
col-wide   

Job Description:

My client is based in Randburg and is currently recruiting for a Support Agent with good SQL skills.

Primary Responsibilities
  • Support users telephonically and via email (Web Application Support)
  • User contact and communication (telephonic and digital)
  • Create basic reports in SQL

Level One Support
  • Answering of the helpdesk telephone and tickets logged via our support system.
  • Development of SQL queries that support the support process
  • Working with the development team to resolve reported issues.
  • Creating proper documentation.
  • Meeting support SLA.

Database Querying
The support agent will need to use T-SQL (triggers, stored procedures, functions) to query the many databases that they operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

Skills Required
  • Technical (Required)
  • Basic T-SQL Querying (1-2 years)
  • Basic understanding of web applications.
  • Technical (Nice to have)
  • SQL Reporting Services
  • SQL Integration Services
  • Soft
  • Experience in a support environment.
  • Fluent in English
  • Good Communicator

Job Category:

Information Technology, IT Customer Support, IT Helpdesk Support, IT Software Support, IT Support

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