Melkbosstrand, WC, South Africa
Durban, Kwazulu Natal
South African Citizens Only
TECHNICAL LEAD | Umhlanga Rocks
Essential competencies: 5-7 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely 5-7 years’ experience troubleshooting and upgrading desktop/workstation and server hardware 5-7 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN) Comprehensive knowledge of Windows and Apple operating systems Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms Windows Server and SBS operating systems Microsoft Office 365 Administration and migration Azure experience – support and administration of Azure based infrastructure Microsoft Office application suite Advanced networking – routers, access points, switches & firewalls DHCP Servers, Active Directory VPN and WAN setup/support Microsoft Exchange Server Experience in Disaster Recovery applications, processes and procedures Drivers license Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc. Microsoft certifications in AZ103/MS100 & MS101 Advantageous skills:
Other cloud-based technologies – AWS, IBM, Google Advanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet) Linux operating systems MCSE or equivalent VMware & Hyper-V Key responsibilities:
Be accountable for effecting remote and onsite IT support to all internal and external stakeholders, in the recording and resolution of all IT support tickets logged and/or calls taken. Provide technical support and knowledge in terms of hardware, software, systems and administration. Ensure expected service levels and response times are adhered to. Follow the company processes to effectively escalate matters with efficient resolutions. Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support. Provide mentorship and drive learning initiatives within the team. Manage and lead various cloud related and technical projects for key client accounts. Perform regular client site inspections. Develop and implement standard operating procedures and technical methodologies used in a technology driven business. Be a Microsoft 365 evangelist with customers, partners and external communities. personal attributes A team player, not afraid to show initiative with strong problem solving and decision making skills. A customer-focused attitude, with strong verbal and written communication skills. Self-motivated with a constant use of one’s own initiative. The ability to multi-task and prioritise workload in real-time. Passionate about keeping abreast of changes in your chosen area of technology. The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others. Career-focused with the motivation to forge one’s own path to success within a high-performing team. The drive to be the best in the industry in every task one undertakes.